Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Senior Account Manager to join our Commercial Lines team in Portland, Oregon.
The Senior Account Manager’s primary responsibility is to partner with an assigned producer with the ability to solve and handle account issues independently. The Senior Customer Account Manager is a coach and mentor for the team. Routine duties include monitoring retention, negotiation of costs for products and services, analyzing insurance contracts, insurance plan designs, coordination of claims, loss control, accounting and audit services, and research and analyze in various areas as needed.
How You Will Contribute
- Consults on new business, prepares proposals and independently handles customer requests
- Works directly with customer to ensure proper coverage is secured
- Uses discretionary judgement to negotiate and obtain quotes; marketing approximately 30% of the book of business
- Help customers understand their insurance policies/coverages and determine individual service needs
- Leads the renewal process by obtaining, directly or indirectly, quotes and claims experience from various carriers
- Handles new quoting and issuing new lines of coverage without the involvement of a producer. Recommend coverage to customers based on assessing the risk or risks they need to insure
- Acts as liaison between producer and customer by obtaining exposure and operation updates, receiving renewal applications and ordering appropriate documents needed for renewal
- Prepares and Completes Insurance Coverage Review’s if needed. Ensures the Insurance Coverage Review is completed, returned and sent to the insured with an approved letter/email.
- Analyzing contracts for certificates of insurance, issue certificates, and binders
- Reviewing for accuracy on all policies, changes/endorsements, audits, and documentations
- Preparing proposals, graphs, and service plans for customers
- Answering customer and carrier questions via their preferred communication method in the areas of polices, endorsements, audits, accounting/billing, and coordination of claims/lost control services
- Preparing all necessary applications and data for a complete submission to underwriters
Licenses and Certifications:
- Maintain a current Property & Casualty License in all required states
Skills & Experience to Be Successful
- Must have experience working with residential communities such as HOAs and apartment complexes.
- Bachelor’s Degree (BA/BS) with five (5) years of experience in the field of Property and Casualty insurance, or high school graduate with a minimum of eight (8) years of related experience in the field of commercial insurance; other combination of work and/or education will be considered
- AU or CIC Designation preferred
- Solid knowledge and understanding of property and casualty coverage, current legislation, rules, laws, and other regulations
- Familiarity with contracts and other provisions
- Fluent with Microsoft Windows, Office 365, Word, and Excel
- AMS360 experience or skills to learn software program at an accelerated ability
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Property & Casualty License in required states
- 5 years of experience in Property and Casualty insurance or 8 years in commercial insurance
- Bachelor's Degree (BA/BS) or equivalent experience
- CIC or AU Designation preferred
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
