The Cross Family of Agencies welcomes you. We need your talent and expertise.
Position Summary: The Commercial Lines Producer will lead new sales initiatives, interact with existing & potential clients on a day-to-day basis, solicit commercial prospects, and implement creative solutions and revenue generating plans.
Job Responsibilities:
- Primarily generate Commercial Lines leads and sales for the company.
- Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business.
- Contribute to brokerage revenue goals by promoting and selling insurance products and services
- Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence
- Assess client needs and provide advice on appropriate coverage levels and products.
- Calculate premiums, assess risks and prepare documentation for clients.
- Respond to telephone calls and correspondence from existing or potential customers in a timely manner
- Provide a potential customer with the appropriate products in accordance with the company's underwriting rules and procedures in order to avoid risks and maintain a profitable book of business.
- Provide additional product offerings to existing customers in order to increase sales opportunities and meet customer needs.
- Respond to customer complaints and resolve matters in a satisfactory manner.
- Provide after-sales customer service and maintain contact with customers, periodically reviewing their needs and updating their files.
- Keep up to date on all products and services offered by the brokerage.
- Attend industry training programs as necessary.
Qualifications:
Education – Bachelor’s Degree or equivalent experience.
Required Job Skills
- Advanced knowledge of Microsoft Office Suite and understanding of social media platforms.
- Proven experience selling.
- Strong customer service skills and communication skills (both verbal and written).
- Valid driver's license and reliable vehicle.
Top Skills
What We Do
Cross Insurance is a family owned insurance agency with over 40 branches throughout the Northeast. Established at the kitchen table of Woodrow Cross in 1954, today we have become one of New England’s largest independent insurance intermediaries. In 2023 and 2024 we were named the 2nd Largest Insurance Broker in Massachusetts. Since our founding, we have successfully acquired over 150 operations, increasing our footprint on the Northeast. With over 1,100 employees and counting, our experienced team is ready to provide insurance options for you.
- 27th Largest Broker of U. S. Business, Per Business Insurance report ’20
- 2nd Largest Insurance Broker in Massachusetts, per Boston Business Journal ’22, '23, and '24
- Official Insurance Broker of the New England Patriots, Gillette Stadium, the Boston Bruins, the Boston Red Sox, and New England Revolution
Four generations later, Cross Insurance is still family owned and operated. Cross Insurance is headquartered in Bangor, Maine.
