Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a Commercial Lines Manager to their Acentria team in Miami, Florida.
Job Summary:
The Commercial Lines Manager is responsible for overseeing the day-to-day operations of the commercial insurance team, ensuring effective servicing of client accounts, driving revenue growth, and maintaining high standards of service delivery. This role provides leadership while also collaborating with sales teams to grow and retain the commercial book of business.
Essential Functions:
- Supervise, mentor, and develop a team of commercial lines account managers and support staff
- Conduct performance evaluations, coaching, and training to ensure professional growth
- Establish clear performance expectations and accountability metrics
- Lead team meetings and foster a collaborative, high-performance culture
- Oversee servicing of commercial accounts to ensure accuracy, timeliness, and quality
- Manage complex or high-value client relationships
- Partner with producers/sales teams to onboard new clients and ensure smooth transitions
- Monitor retention strategies and implement improvements to enhance client satisfaction
- Ensure compliance with insurance regulations, carrier guidelines, and internal policies
- Optimize workflows, procedures, and systems to improve efficiency
- Review and approve policies, endorsements, renewals, and coverage placements
- Analyze production reports, service metrics, and team workloads
- Develop and maintain strong relationships with insurance carriers
- Negotiate terms, pricing, and coverage solutions
- Stay informed on market trends, carrier appetite, and underwriting changes
- Ensure adherence to all regulatory requirements and licensing standards
- Maintain documentation and audit readiness
- Identify operational risks and implement mitigation strategies
Competencies & Qualifications:
- Strong leadership and team development skills
- Excellent communication and client relationship management abilities
- Deep knowledge of commercial insurance products and coverages
- Analytical and problem-solving skills
- High attention to detail and organizational skills
- Proficiency with agency management systems (EPIC) and Microsoft Office Suite
Education & Experience:
- 5–10+ years of commercial insurance experience
- Prior leadership or supervisory experience required
- Active Florida 2-20 or insurance license is required
- Professional designations such as CIC, CPCU, or ARM (preferred)
Disclaimer:
While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties from particular jobs and to assign other duties as necessary.
Equal Employment Opportunity (EEO):
FRP provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other classifications protected by law.
Benefits:
FRP offers a comprehensive range of health-related benefit options including medical, vision, and dental. We offer a 401(k) with company match, company paid life insurance, STD, LTD and a generous PTO policy starting at 18 days per year plus 10 paid holidays & 2 floating holidays!
Skills Required
- 5-10+ years of commercial insurance experience
- Prior leadership or supervisory experience
- Active Florida 2-20 or insurance license
- Professional designations such as CIC, CPCU, or ARM
What We Do
As one of the top insurance agencies in the Southeastern US, our team knows about the risks that face our communities. As one of the fastest growing agencies, Acentria Insurance provides all our clients with the utmost service and the latest in products and programs. We recognize that everyone is unique in their insurance needs, so we take the time to get to know you. Whether it be car insurance, home insurance, or business insurance, our team of professionals will meet with you to analyze your specific needs and customize a plan to fit your unique situation. We are a full service independent insurance agency, so we always work for you. Serving the needs of our clients and their satisfaction is our #1 priority. We are proud of our heritage and the many satisfied clients we serve across the United States. With over 50 locations throughout the Southeastern US, we are your dedicated resource for ALL things insurance. Acentria Insurance is a Foundation Risk Partners Company
