The Commercial Lines Manager is responsible for the day-to-day leadership, performance, workflow management, and operational oversight of the Commercial Lines Department while maintaining an active underwriting role. This "player-coach" position balances management responsibilities (approximately 75%) with direct underwriting production (approximately 25%).
The Front-Line Manager supports agency profitability and growth by leading underwriting staff; monitoring assigned underwriter, team and department performance; ensuring adherence to workflows and carrier guidelines; and fostering a culture of accountability, service excellence, and continuous improvement. This role serves as the primary resource for staff development, operational efficiency, internal audits, reporting, and carrier relationship management while also helping underwrite within our book of business.
QualificationsEducation
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Four-year college degree or equivalent industry experience.
Experience
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Minimum 5-10 years of Commercial Property & Casualty underwriting experience.
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Excess & Surplus Lines experience.
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Minimum 2 years of leadership, supervisory, mentoring, or coaching experience.
Licensure
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Active State Property & Casualty License. (Preferred)
Skills & Competencies
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Advanced technical underwriting knowledge.
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Strong understanding of commercial insurance coverages, markets, and carrier guidelines.
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Proven leadership, coaching, and team development abilities.
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Strong analytical and reporting skills.
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Excellent organizational and time management skills.
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Effective written and verbal communication skills.
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Strong problem-solving and decision-making abilities.
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Proficiency with Microsoft Office and agency management systems.
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Ability to prioritize multiple responsibilities in a fast-paced environment
Skills Required
- Four-year college degree or equivalent industry experience
- 5-10 years of Commercial Property and Casualty underwriting experience
- Experience with Excess and Surplus Lines
- At least 2 years of leadership, supervisory, mentoring, or coaching experience
- Active state Property and Casualty license
- Advanced technical underwriting knowledge
- Strong understanding of commercial insurance coverages, markets, and carrier guidelines
- Leadership, coaching, and team development abilities
- Strong analytical and reporting skills
- Organizational and time management skills
- Written and verbal communication skills
- Problem-solving and decision-making abilities
- Proficiency with Microsoft Office and agency management systems
- Ability to prioritize multiple responsibilities in a fast-paced environment
What We Do
Chris-Leef General Agency, Inc. is a Managing General Agency (MGA) and Wholesale Broker operating in the Excess and Surplus Lines (E&S) segment of the insurance industry. The company specializes in hard-to-place and high-risk business, delivering binding authority and brokerage capabilities across more than 50 trusted markets for a diverse range of clients, including commercial entities.
