Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Commercial Lines Leader to join our growing team in Brentwood, TN!
The Commercial Lines Leader is responsible for managing the workflow procedures within the Commercial Lines department and overseeing that day-to-day operations is following agency procedures and operations, as well as general management of technical support staff and overseeing customer service operations.
How You Will Contribute:
Co-ordinate account servicing activities with Account Executives, Assistant Account Executives, Marketing Director and Technical Assistants.
Monitor job performance and workflow of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants and eliminate backlogs.
Conduct annual performance reviews of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants.
Recruit, interview and hire Commercial Lines Account Executives, Assistant Account Executives, Marketing Directors and Technical Assistants.
Communicate to staff about changes procedures and changes in Company programs.
Maintain and revise Commercial Lines Procedures manual as necessary.
Assign new business accounts to Account Executives.
Monitor renewals/expirations weekly
Assist on major commercial accounts, difficult renewal and complicated tasks.
Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of the system and accuracy of information.
Perform Semi Annual Quality Control audits on Commercial accounts and report to Quality Control Liaison.
Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention.
Oversee education, training and development programs to increase staff capability and agency expertise.
Promote open communication and high morale within the department.
Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems.
Licenses and Certifications:
Property and Casualty license
Skills & Experience to Be Successful:
Ability to maintain a high level of responsibility
Oral and Written Communication skills
Proficient with Microsoft Office products and accounting software
Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies, and endorsements.
Prior management experience and/or prior experience as Account Executive/ Customer Service Representative.
Understanding of agency operations.
Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.
Ability to plan and instruct staff members on appropriate information. Knowledge of agency software.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Skills Required
- Property and Casualty license
- Prior management experience and/or prior experience as an Account Executive or Customer Service Representative
- Technical knowledge of standard ISO products, non-traditional coverage lines, excess and surplus lines, manuscript policies, and endorsements
- Understanding of agency operations
- Proficiency with Microsoft Office products and accounting software
- Knowledge of agency software
- Strong oral and written communication skills
- Organizational skills and ability to respond efficiently to requests
- Ability to plan and instruct staff members
- Ability to maintain a high level of responsibility
Brown & Brown Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Brown & Brown Insurance and has not been reviewed or approved by Brown & Brown Insurance.
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Healthcare Strength — Healthcare offerings are broad, spanning medical/Rx, dental, vision, life, disability, and added programs alongside Lyra access with up to eight no‑cost coaching or therapy sessions for teammates and covered dependents. Breadth extends to fertility/adoption solutions, second‑opinion services, diabetes care, and Medicare advocacy.
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Retirement Support — The 401(k) program includes an employer match up to 4% (100% of the first 3% plus 50% of the next 2%) with immediate vesting. Savings support is positioned as a core element of the total‑rewards package.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is available, and the company emphasizes an ownership mindset with a large share of teammates as shareholders. This creates accessible equity participation alongside retirement savings.
Brown & Brown Insurance Insights
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
