Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Associate Account Manager to join our team. This position will report to our agency located in Southborough, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a hybrid position.
Partner with Account Managers and Producers to service existing customers as needed
Issue Certificates of Insurance, Evidence of Property Insurance and any additional, proof of coverage as needed
Learn and assist with MA registry forms and processes
Assist clients with inquiries, billing issues, and other service-related tasks. Respond to client emails and phone calls in a professional and timely manner.
Support the team in processing new business, policy renewals, endorsements, and cancellations. Ensure all necessary paperwork is completed accurately and promptly.
Maintain accurate and up-to-date records in agency management systems. Assist with entering client data, policy updates, and documentation.
Manage assorted administrative tasks related to commercial lines sales and service
High school diploma required; college coursework preferred
Detailed oriented
Organizational skills
Ability to prioritize
Customer Service Oriented
Excellent oral and written communication skills
Time management skills
Multi-Tasking in a fast-paced environment
Team player
Willing to get licensed within 6 months
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
Top Skills
What We Do
Partners Together - Endless Possibilities
Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client.
Managing Risk
Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs.
About Hilb Group
Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
