Commercial Lines Assistant Account Manager

About Specialty Program Group:

Specialty Program Group (SPG) is the wholesale & MGA division of HUB International.  SPG acts in a holding company capacity acquiring best in class underwriting businesses to operate independently under discrete brands (portfolio companies).

About Global Marine:

​We are dedicated to providing insurance coverage to the boating community, focusing on yacht, boat and marine insurance. Global Marine began offering boat insurance in 1989 and is now one of North America’s leading marine insurance agencies. Headquartered in Traverse City, Michigan, our clients appreciate our depth of experience, special relationships with carriers, and enthusiasm for boating.

About the Role:

Global Marine Insurance is seeking an experienced Commercial Lines Assistant

Account Manager to support our Commercial Lines team. This role is ideal for a detail-oriented insurance professional who thrives in a fast-paced environment and actively supports Account Managers and Producers with the day-to-day servicing of commercial insurance accounts, including marine and inland marine risks.

Key Responsibilities

• Support Commercial Lines Account Managers and Producers with servicing commercial   insurance accounts

• Process endorsements, policy changes, cancellations, and reinstatements

• Assist with new business and renewal preparation, including applications and underwriting information

• Review policies and endorsements for accuracy and completeness

• Issue Certificates of Insurance (COIs), auto ID cards, and evidence of insurance

• Communicate with insurance carriers, wholesalers, and underwriters to obtain documentation and policy information

• Respond to routine client inquiries and escalate complex issues as needed

• Assist with billing inquiries, audits, and premium finance documentation

• Maintain accurate electronic client files and documentation in the agency management system, AMS360

• Manage task lists, prioritize workload, and meet department deadlines

• Collaborate with Account Managers and team members to ensure exceptional client service

Requirements

•  Must have active Insurance Property & Casualty Insurance License, and maintain through continuing education requirements

•  Demonstrate ability to work in a fast-paced environment

•  Excellent communication skills, both verbal and written

•  Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

•  Flexibility with daily tasks

•  Fast and accurate typing skills

•  Goal oriented

• Ability to learn and navigate new software quickly

• Strong ability to organize and prioritize

•  Excellent listening skills and the ability to ask probing questions, understand concern, and overcome objections

•  Must possess a professional and friendly attitude and be able to quickly develop a rapport with account managers

•  Minimum of 3 years of commercial insurance experience

• Insurance Management System experience required. AMS360 is our current system which you will be trained to use

•  Meet Quality Assurance Requirements, follow GMIA Agency Shield, and other key performance metrics

Salary Transparency:

Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected hourly wage for this position is $26.02-$27.88 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.

#SPG

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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