Grow With Us! At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Commercial Lines Account Manager to join our team. This position will report to our agency located in Putnam, CT. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is an in-office position.
Responsibilities:
Handle a dedicated book of business.
Respond to client inquiries via phone, email, or in-person regarding policies, coverages, billing, and claims.
Process policy changes, endorsements, cancellations, and renewals accurately and promptly.
Provide quotes/remarket existing policies when appropriate.
Build and maintain strong client relationships through professional, friendly service.
Review coverage and policy details with clients to ensure proper protection.
Identify cross-sell opportunities and refer to producers.
Maintain accurate and organized client records within the agency management system.
Assist with policy renewals by reviewing accounts for coverage needs.
Qualifications:
High School Degree or Equivalent
Excellent working knowledge of the computer and the following programs: Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Internet Explorer
Ability to quickly learn and adapt to new technology and software
Ability to analyze work assignments and know when to ask for assistance in order to complete the assignments in a timely manner
Ability to respond promptly to departmental needs and solicit feedback to improve service
Perform all job requirements, consistently produce quality work, complete tasks accurately and on time, prioritize and plan work assignments, use time efficiently to meet productivity standards and commitments
Take responsibility for own actions and be responsive to coaching from account managers and department manager
Strive to continuously pursue training and development opportunities to build knowledge and skills
Benefits:
Compensation: $65,000 - $70,000/yr.
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
Generous PTO.
An awesome team of professionals!
Skills Required
- High School Degree or Equivalent
- Excellent working knowledge of Microsoft Word, Microsoft Excel, Adobe Acrobat Pro and Internet Explorer
- Ability to quickly learn and adapt to new technology and software
- Ability to analyze work assignments and seek assistance when needed
- Excellent organizational and time management skills
- Responsiveness to coaching and feedback
Hilb Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hilb Group and has not been reviewed or approved by Hilb Group.
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Strong & Reliable Incentives — Base pay and commission compare favorably to nearby agencies or prior employers in certain markets and roles.
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Retirement Support — The 401(k) program is frequently praised, with the match described as good.
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Wellbeing & Lifestyle Benefits — Work-from-home flexibility consistently stands out as a top perk and is often highlighted as part of the overall package.
Hilb Group Insights
What We Do
Partners Together - Endless Possibilities Hilb Group provides the resources of a big insurance broker and the attentive, personal service of a small agency. Our people are our greatest strength. Our values of trust, passion, integrity and growth drive our actions to benefit every client. Managing Risk Your risk profile doesn’t matter – Hilb paints a very wide portrait. We have more than 30 industry specialties, which gives our clients and brokers a unique advantage. We form enduring partnerships to get the best results every time, and work with the top insurers to provide a huge range of high-quality choices, matched exactly to your needs. About Hilb Group Founded in 2009, Hilb Group is a Top 25 middle market independent insurance broker. Hilb Group offers expertise in property & casualty, employee benefits, and retirement services to business and individuals throughout the nation.
