Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Commercial Lines Account Manager to join our growing team in Grand Rapids, MI.
The Commercial Lines Account Manager is responsible for providing high-quality service and support to clients, acting as the primary point of contact for commercial lines insurance needs. This role ensures effective communication between clients, carriers, and internal teams, while assisting with onboarding, servicing, and retaining accounts. The Account Manager will manage customer inquiries, resolve service issues, follow internal workflows, and contribute to the department’s overall success through account rounding, mentorship, and a commitment to client satisfaction.
How You Will Contribute:
Meeting the overall insurance needs of our internal team and customers.
Provide prompt, accurate service to our clients, team, carrier, and broker partners to retain and grow our commercial lines book of business.
Assist Producer in marketing new and renewing larger accounts.
Monitoring and working reports: Follow-ups, Renewal, Expiration, and Aged Receivables.
Prepare complete and accurate application through the agency management system.
Follow department policies and procedures closely and prioritize work according to established guidelines.
Back up to other CSRs.
Support in training and development of other team members.
Submit and follow up on Claims.
Complete various duties and special projects as assigned.
Licenses and Certifications:
Property & Casualty Insurance License
Skills & Experience to Be Successful:
Proficient in Microsoft Office Suite, including Word and Excel
Highly adaptable with the ability to manage multiple priorities
Strong communication and organizational skills
Skilled at prioritizing tasks and meeting deadlines
Exceptional attention to detail and accuracy
Solid mathematical skills for calculating premiums, processing payments, and conducting audits
Professional demeanor with a positive, team-oriented attitude
Collaborative team player with the ability to cross-train and provide coverage when needed
#LI-HO1
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Top Skills
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals. Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions. Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®. Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play. With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
