Commercial Lines Account Associate, Cross Border

About The Role 

HUB International continues to grow and we are looking for a strong Commercial Account Associate to effectively support the busy account workflow for our Cross Border practice group. . This is an ideal role for an individual who is responsive, can handle a high volume of work, and has strong customer service. This is an ideal role for someone who is interested in learning and supporting a growing market. 

What You’ll Do  

• Provide our internal and external clients with prompt, courteous and professional service including handling coverage inquiries and processing client requests. 

• Timely preparation of documents such as: letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders and summaries. 

• Continuously delivering quality in client service for an assigned book of business  

• Accurately process endorsements, invoicing of transactions and generating reports using various program systems. 

• Developing and nurturing client relationships by identifying client-specific needs; creating innovative and cost-effective solutions 

• Monitoring client accounts receivable statements, and collecting outstanding premium owing; 

• Building relationships with sub-brokers across Canada and writing business in the industries and programs we develop 

Qualifications and expertise that pave the way for Success 

• RIBO (Ontario Broker’s license)  

• Typically, 1-3 years of Insurance Industry and product line experience – broking or underwriting 

• Experience with programmatic commercial lines business  

• Experience delivering client-focused solutions based on customer needs 

• Professional communication, and strong interpersonal skills  

• Strong customer service focus with the ability to deliver positive customer experiences 

• Self-starter and strong team player able to work within Production and Service teams 

• Effective organizational skills and time management 

• Working knowledge of Microsoft Office Products (Word and Excel). 

• Ability to learn and understand new systems quickly; EPIC fluency is an asset.   

Elevate Your Career with HUB International 

Choosing HUB International means aligning your career with a premier insurance brokerage. Our expansive network, powered by over 20,000 dedicated professionals across 500 offices in North America, sets the stage for an enriching career that promises both stability and remarkable growth opportunities. For a deeper insight into our values and vision, we invite you to explore: https://www.hubinternational.com/en-CA/about-us/. 

Your Advancement and Well-being: Our Priority 

At HUB, we place immense value on the well-being and professional development of our team. Here’s what you can look forward to as part of the HUB Team: 

• Work-Life Balance: Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle. 

• Professional Growth: Advance your career with HUB-sponsored training programs, tuition reimbursement, and other development opportunities tailored to help you succeed. 

• Industry Support: Benefit from reimbursements for professional licensing and membership fees, reflecting our investment in your expertise. 

• Exclusive Perks: Enjoy special discounts on events, travel, accommodations, and personal home & auto insurance, making your HUB experience even more rewarding 

Service: Our Ethos 

At HUB International, service defines who we are. This dedication extends not only to our clients but also to our employees and the communities we’re proud to support. Our regional offices are actively engaged in local initiatives, reflecting our commitment to giving back and making a meaningful difference. 

When you join HUB, you’ll find more than just a career—you’ll become part of a team where your skills are valued, your growth is encouraged, and your contributions have a lasting impact. 

The expected base salary for this position is $45,000 to $65,000. The total compensation will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid-time-off benefits, and eligible bonuses for some positions. 

AI and Automation Notice: HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review