Commercial IT Business Partner

Who we are

We’re a global, midsize CRO that pushes boundaries, innovates and invents because the path to a cure for the world’s most persistent diseases is not paved by those who play it safe. It is built by those who take pioneering, creative approaches and implement them with quality and excellence.

We are Worldwide Clinical Trials, and we are a global team of over 3,500+ experts, bright thinkers, dreamers and doers and, together, we are changing the way the world experiences CROs – in the best possible way.

Our mission is to work with passion and purpose every day to improve lives and we are looking for others who value this same pursuit.

Why Worldwide

We believe everyone plays an important role in making a world of difference for patients and their caregivers. From our hands-on, accessible leaders, to our cohesive and supportive teams, we are committed to enabling professionals from all backgrounds and experiences to succeed. We prioritize cultivating a diverse and inclusive environment that continues to promote collaboration and creativity. We are proud to be a workplace where people thrive by being themselves and are inspired to do their best work every day. Join us!

SUMMARY: The Commercial IT Business Partner serves as the strategic technology liaison between IT and the Commercial organization, including Sales, Marketing, Business Development, and Commercial Operations. This role ensures that technology investments, platforms, and processes enable growth, improve commercial effectiveness, and support an integrated end‑to‑end customer lifecycle. The position requires deep familiarity and prior hands-on experience with commercial technologies to guide solution design, roadmap planning, and ongoing optimization.

RESPONSIBILITIES:
Tasks may include but are not limited to:

• Serve as the primary IT liaison to Sales, Marketing, Business Development, and Commercial Operations.

• Develop and maintain a multi‑year commercial technology roadmap aligned to business growth and customer lifecycle strategies.

• Translate business objectives into actionable technology initiatives with clear value, feasibility, and change‑impact assessments.

• Lead enablement and optimization of commercial systems across the lead‑to‑cash lifecycle.

• Partner with Marketing on campaign tools, lead management, scoring, and digital engagement platforms.

• Support Sales on opportunity management, forecasting, account planning, territory/quota solutions, and CRM workflows.

• Act as the functional owner for Salesforce, driving requirements, backlog prioritization, release planning, and adoption.

• Oversee Salesforce integrations with downstream platforms (marketing automation, ERP, PSA, delivery systems).

• Facilitate process design, documentation, and optimization for commercial workflows (lead management, pipeline reviews, pricing, quoting, customer management and handoff).

• Implement data governance practices that improve reporting, forecasting, and visibility into commercial performance.

• Collaborate with Analytics/BI teams to deliver dashboards and insights supporting sales effectiveness and marketing ROI.

• Manage and provide direction to architecture and development teams supporting commercial technology platforms, including setting priorities, ensuring alignment to standards, and overseeing quality of technical delivery.

• Lead Commercial IT projects and ensure alignment across IT, Sales, Marketing, and Finance stakeholders.

• Manage stakeholder communications, expectation setting, and governance structures.

• Drive change management, training, and user‑adoption activities for new or enhanced commercial technologies.

• Provide day-to-day guidance, coaching, and mentoring for 1-3 direct reports (business analysts/architects)

Perform other duties as assigned.  The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all-inclusive. 

OTHER SKILLS AND ABILITIES:

• Strong understanding of commercial processes across Sales, Proposals, Marketing, Finance, and Demand Operations.

• Ability to build trusted relationships with business leaders and influence decision‑making.

• Excellent communication skills, including the skill to translate between business and technical language.

• Strategic thinker with the ability to balance immediate needs with long‑term scalability.

• Strong problem‑solving and analytical mindset.

• Ability to navigate and drive alignment in fast‑moving, global, matrixed organizations.

• Comfortable owning complex cross‑functional initiatives and managing ambiguity.

• High attention to detail, with a focus on data quality and process consistency.

REQUIREMENTS:

• 7+ years of experience in IT Business Partnering, Commercial Systems, or similar roles within Sales, Marketing, or Commercial Operations.

• Strong knowledge of the commercial technology ecosystem and lead‑to‑cash processes.

• Hands‑on experience with Salesforce (Sales Cloud required; experience with CPQ, Service Cloud, or Marketing integrations preferred).

• Proven experience translating business needs into scalable technical solutions.

• Experience working with cross‑functional stakeholders including Sales Leadership, Marketing, Finance, and IT.

• Preferred experience in CRO or healthcare industries.

• Strong project management and communication skills.

• Demonstrated line management experience, including coaching, performance management, and team development.

• Experience managing architecture, development, or technical delivery teams, either directly or via matrix leadership.

• Understanding of downstream integrations into ERP, PSA, customer onboarding, and service delivery systems.

• Bachelors Degree in IT or related fields.

Promotion to the next level is not automatic based on years of experience. Personnel are evaluated on proven competency, level of responsibility, and ability to work independently.

We love knowing that someone is going to have a better life because of the work we do. 

To view our other roles, check out our careers page at Discover a world of difference at Worldwide! For more information on Worldwide, visit www.Worldwide.com or connect with us on LinkedIn.