Commercial Executive - Motor Claims

Job Title: Commercial Executive – Motor Claims  

Location: Leicester, London or Bexhill (all hybrid)
  

Welcome to Hastings Direct

 
We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. 

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. 

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you. 

Role overview   

As one of our Commercial Executives, you’ll be supporting the growing review and sophistication behind understanding our claims inflation and what opportunities are out there to offset that inflation. This role offers a great opportunity to set the tone for commercial trading insight and drive changes to improve our claims performance.

Job details – you’ll need to have demonstrable experience in:

• Actively supporting our Commercial Manager to deliver our claims strategy, implementing agreed initiatives and owning key parts of these commercial initiatives where required
• Supporting the identification and development of insight into inflationary elements of the books of claims, bringing to life the underlying elements and drivers of change through the analysis of data and market insights
• Actively seeking input and engagement from various experts throughout claims (both internally and externally) to understand  internal and external influences
• Supporting the creation of all necessary MI, working with various teams/departments and external suppliers and closely monitoring the performance of claims overall, identifying emerging trends and changes in claim behaviours
• Developing own knowledge of market movements through internal review and external macro which may impact our commercial performance and working quickly with our Commercial Manager to mitigate any impact to our processes or performance
• Working collaboratively with other project teams in respect of projects and initiatives which incorporate elements impacting our book of claims and providing support and input to ensure project success

Essential skills/experience:

• Strong analytic skills – able to consume, manipulate and interpret Claims data to bring clarity and insight into commercial performance
• Strong data visualisation skills, using appropriate tools (such as Excel or PowerBI) to bring data to life for differing stakeholders
• Experience in customer claims management – with experience in underwriting insurance pricing practices and segmentation being highly advantageous
• Strong commercial acumen – comfortable working with the mechanics of a P&L and drivers of performance – and able to support the delivery of change effectively within a matrix organisation  

The interview process

• Recruiter intro/screening call   

• 1st stage interview with hiring leader 

• 2nd interview with hiring leaders leader 

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website. 
 
Regrettably, we are unable to offer sponsorship for this role. 

Benefits: In addition to a competitive salary you will also receive… 

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail 

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus 

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support 

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs 

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your  weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more …. 

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve. 

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

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