Jobs at Hastings Direct

Manage strategic relationships with suppliers across the motor claims supply chain. Lead supplier meetings, governance, contract risk management, reporting, regulatory adherence, and remedial actions. Drive procurement and commercial initiatives, improve supply chain efficiency, identify innovation opportunities, and support better customer outcomes through data, technology, and AI. The role also requires strong stakeholder engagement and supplier performance management.

Design, develop, deploy, and maintain decisioning systems for personal lending. Integrate credit bureau and open banking data, enhance decision engine configurations, investigate production issues, perform root cause analysis, and maintain regulatory governance and documentation. Serve as the technical subject matter expert while collaborating with Credit Risk, Product, Operations, and other stakeholders.

Handle inbound customer calls following accidents, accurately set up and document insurance claims, gather missing information, assess liability, and explain next steps. The role requires empathetic communication, careful recordkeeping, independent decision-making, and confidence managing difficult conversations and complaints. Employees receive five weeks of hybrid training and work primarily remotely, attending the Leicester office approximately once weekly.

Investigate suspected fraudulent household insurance claims across contents and buildings coverage. Responsibilities include reviewing flagged claims, conducting desktop investigations and formal interviews, liaising with suppliers, using intelligence systems, advising claims teams, supporting fraud-process design, and serving as a technical referral point for Home Claims Handlers. The role requires insurance fraud or household claims experience, strong end-to-end claims knowledge, sound decision-making, and effective communication.

Deliver analysis, reports, dashboards, and actionable insights supporting underwriting, profitability, risk, and customer outcomes. Monitor KPIs, investigate performance changes, develop Power BI reporting, write validated SQL, reconcile data, and communicate findings to stakeholders. The role also supports automation, responsible AI use, data quality, and continuous improvement while collaborating with analysts, engineers, BI specialists, and business teams.

Leads business analysis across complex CIO change initiatives, translating business needs into requirements, process maps, user stories, specifications, and delivery artefacts. Facilitates workshops, manages scope, risks, dependencies, and stakeholder relationships, and supports Agile planning and solution delivery. Provides line management, coaching, mentoring, and quality oversight for Business Analysts while helping ensure changes meet customer, colleague, time, cost, and quality objectives.

Provides new insurance quotes for car, bike, van, home, and multi-policy customers; explains coverage options, delivers a positive customer experience, and supports policy purchases through digital products. The role includes a 12-week in-office training program followed by hybrid working, customer calls, software navigation, and ongoing coaching.

Leads the UK Accidental Damage claims operation across internal and outsourced teams. Responsibilities include coaching colleagues, improving customer and claims outcomes, managing reserves, ensuring regulatory compliance, analyzing performance data, driving continuous improvement, and overseeing outsourced partner performance against contractual requirements.

Leads enterprise-wide AI governance and control, providing independent oversight across the AI lifecycle. Establishes transparency, accountability, monitoring, prioritization, decision-making, reporting, and assurance processes. Ensures AI initiatives deliver value while meeting regulatory, legal, security, and ethical requirements. Requires experience leading AI projects, strong project delivery, analytical and financial skills, and the ability to translate technical concepts into business language.

Support and administer Microsoft Power Platform, Copilot Studio, and Messenger services across development, test, and production environments. Responsibilities include incident resolution, governance, security and access management, release coordination, CI/CD deployment support, technical assurance, audits, troubleshooting, and continuous improvement. The role collaborates with product, engineering, architecture, operations, testing, and delivery teams to ensure changes are reliable, compliant, and supportable.

Design, implement, and secure cloud-first Azure environments using Security as Code, automation, DevSecOps, and cloud-native services. The role develops security guardrails, validates enterprise security standards, supports compliance, evaluates technologies, and collaborates with architects and engineering teams. Responsibilities include securing AKS and microservices, implementing identity and network controls, using vulnerability scanning and SIEM tools, and deploying scalable security infrastructure through Azure DevOps.

The Solution Architect will define cross-system solutions, lead architecture activities, and collaborate with stakeholders to understand their needs while utilizing cloud capabilities.

Lead enterprise AI engineering, MLOps, and platform teams; establish engineering standards, governance, guardrails, and Responsible AI practices. Oversee model development, deployment, monitoring, evaluation, automation, observability, and continuous improvement. Partner with architecture, risk, compliance, and business stakeholders on AI strategy, while reporting on performance and value. Build and mentor high-performing teams through recruitment, coaching, and succession planning.

Leads the organisation’s Second Line Support function, managing specialists, service performance, capacity, escalations, incident resolution, and business continuity. The role drives service improvement, automation, process optimisation, reporting, documentation, governance, audit, and security compliance. It also supports technology projects transitioning into business-as-usual operations and requires onsite work three days per week in Bexhill or Leicester.

Own and prioritize the technology product backlog, define product strategy, and lead delivery of scalable, secure solutions. Collaborate with engineering, architecture, security, risk, and senior business stakeholders to balance value, cost, risk, and delivery priorities. Evaluate emerging technologies, including automation, data, and AI, to improve customer and colleague outcomes. Measure adoption and business benefits while driving continuous product improvement.

Design, implement, and maintain automated test scenarios to support reliable software outcomes. Collaborate with Scrum team members, participate in sprint ceremonies, review requirements, follow engineering standards, and contribute to continuous improvement. The role offers development opportunities for early-career candidates while using coding, source control, SQL, UI automation, API, and CI tools.

Design and maintain a scalable email design system, including reusable components, patterns, documentation, and responsive templates for CRM, lifecycle, promotional, service, and transactional communications. Ensure work aligns with brand standards, accessibility requirements, and email client constraints. Collaborate with stakeholders and cross-functional teams while applying Figma-based design system workflows and considering HTML email development and marketing automation platforms.

Provide high-quality, commercially focused legal advice across commercial, outsourcing, technology and insurance matters. Draft and negotiate complex contracts, advise on regulatory requirements and customer journeys, manage and mentor legal staff, support legal operations and process improvement, lead strategic legal projects, and deputise for the Head of Legal.

Own UK corporate tax compliance, including corporate tax returns, Pillar II calculations, R&D tax credits, interest restriction calculations, reporting, and statutory disclosures. Support tax advisory projects, tax authority enquiries, risk mitigation, process automation, and collaboration with internal teams, auditors, and external advisers. Manage and develop a tax graduate while providing commercial tax advice in a fast-paced insurance business.

Lead the high-risk complaints function, overseeing executive complaints, litigation, and Financial Ombudsman Service requests. Manage workloads, service standards, escalations, regulatory compliance, and customer outcomes. Coach and develop Complaint Resolution Specialists, address performance and wellbeing, identify emerging risks, and provide timely updates to senior stakeholders. Ensure complaints comply with FCA requirements, DISP rules, FOS guidelines, company procedures, and Consumer Duty principles.