Jobs at Hastings Direct

Design and build predictive machine-learning models and features from raw telematics data to predict claims, fraud and risk KPIs. Collaborate with ML Engineers to deploy and monitor models, link model performance to commercial outcomes, present results to stakeholders, and explore new technologies and best practices.

Build and maintain machine learning pipelines for market pricing, productionize Python models and data science workflows, and improve testing, release, monitoring, versioning, and governance. Investigate data, model, and pipeline issues; automate manual processes; and ensure workflows are traceable, auditable, documented, and reliable. Collaborate with pricing, data science, data engineering, ML engineering, governance, and business stakeholders in a regulated environment.

As a Junior Test Automation Engineer, you will contribute to designing, implementing, and maintaining test scenarios, engage with requirements, and participate in Scrum ceremonies within a collaborative team.

Develop ML models to predict claims outcomes and fraud, collaborate with ML Engineers, monitor model performance against commercial KPIs, and present findings to stakeholders.

Lead a large complaints operation across Retail Insurance and Claims, ensuring fair customer and regulatory outcomes, driving performance, reducing complaint volumes, delivering continuous improvement, and partnering with stakeholders to improve claims and service journeys.

Lead oversight and governance of complaints handled outside the central function, ensuring fair, consistent outcomes across operations and suppliers. Own quality frameworks, conduct root cause analysis, drive continuous improvement, challenge poor outcomes, and ensure regulatory compliance with FCA DISP and Consumer Duty.

Lead and grow a security engineering team, embed security practices across agile teams, drive automation and DevSecOps, design and secure Azure-based cloud and AKS infrastructure, implement security controls and analytics, and manage priorities, coaching and performance of security engineers.

As a .NET Developer, you'll design and maintain scalable applications, integrate AI capabilities, and collaborate with cross-functional teams to enhance digital insurance solutions.

Handle motor write-off claims, managing a portfolio from customer contact to valuation and resolution. Provide empathetic, clear verbal and written communication, maintain accurate records and reserves, proactively chase suppliers, and keep customers updated throughout the claim lifecycle.

Build and maintain scalable front-end applications using JavaScript and React.js. Collaborate with UX, backend, and product teams; write tests and documentation; participate in code reviews; work in Agile/scrum; mentor juniors; ensure customer- and regulatory-focused delivery.

Design, build and maintain scalable ETL/feature pipelines to transform telematics sensor data into analytics-ready models. Own datasets end-to-end (testing, reliability, documentation), optimise query performance in cloud warehouses, and support feature engineering for pricing, underwriting and data science teams using Snowflake/Azure and dbt.

Manage a portfolio of credit hire claims end-to-end, from notification to settlement. Determine liability and indemnity, control hire spend through investigation and negotiation, gather evidence and apply case law to defend the company, handle inbound calls, resolve complaints, and meet monthly targets while protecting customers' interests.

Manage a portfolio of credit hire claims end-to-end: assess liability and indemnity, control hire spend through negotiation and investigation, handle inbound calls, gather evidence and use case law to reduce exposure, resolve complaints, and meet monthly targets.

The role involves providing and enhancing test automation capabilities, mentoring staff, and implementing best practices within Scrum Teams to support continuous improvement in a digital insurance environment.

The Motor Claims Desktop Engineer assesses vehicle damage remotely, reviews repair estimates for accuracy, and ensures alignment with industry standards. They collaborate with repairers and claims handlers to manage claims cost while providing technical guidance and monitoring repair progress.

The Loans Pricing Manager develops and optimizes pricing strategies, drives efficiencies, collaborates on pricing factors, and provides insights for performance monitoring and compliance.

As a Senior Digital Engineer, you will lead software development, mentor juniors, ensure high-quality solutions, and manage stakeholder expectations.

The Senior Microservices Engineer will design, develop, and maintain microservices applications, mentor junior engineers, and contribute to engineering best practices.

Lead the QA strategy and execution, focusing on automation and AI to improve quality in testing. Manage a QA team, ensuring effective communication and quality enhancement across products.

The Solution Architect will design and govern cloud-first AI solutions, collaborate with stakeholders, lead technical assessments, and influence architectural decisions to drive successful delivery and modernization of applications.