Jobs at Hastings Direct

Develop and support analytical and data products that improve insurance pricing, underwriting, and operational efficiency. Build automation for data, analytics, and operational processes using Python and SQL, collaborate with pricing, modelling, engineering, and product teams, and help internal users adopt analytical tooling. The role requires strong problem-solving, communication, accountability, and the ability to manage multiple workstreams.

Develop and optimize pricing recasting capabilities for high-speed scoring, back testing, and large-scale impact analysis. Build and validate Python automation and data pipelines, pricing logic, and model features; troubleshoot discrepancies with pricing and analytics teams; monitor performance and stability; onboard users; and create documentation and tutorials.

Design and maintain a scalable email design system, including reusable components, patterns, documentation, and responsive templates for CRM, lifecycle, promotional, service, and transactional communications. Ensure work aligns with brand standards, accessibility requirements, and email client constraints. Collaborate with stakeholders and cross-functional teams while applying Figma-based design system workflows and considering HTML email development and marketing automation platforms.

Manage motor vehicle write-off claims from confirmation through settlement. Explain valuations and next steps, handle inbound and outbound calls, arrange settlements, coordinate vehicle disposal, maintain accurate records, and provide empathetic support to policyholders. The role requires confident communication, negotiation, organisation, attention to detail, and the ability to remain composed while managing multiple priorities.

Handle motor write-off claims, managing a portfolio from customer contact to valuation and resolution. Provide empathetic, clear verbal and written communication, maintain accurate records and reserves, proactively chase suppliers, and keep customers updated throughout the claim lifecycle.

Provides technical leadership and develops, integrates, tests, optimizes, and supports complex enterprise software across applications, services, platforms, and data interfaces. The role spans the full software development lifecycle, mentoring engineers and delivering AI-enabled solutions. Responsibilities include using AI-assisted tools for development and documentation, validating AI outputs, and ensuring security, privacy, governance, quality, and cost compliance.

Leads the design, build, maintenance, governance, optimization, and operational reliability of the Snowflake and Azure enterprise data platform. Manages platform engineering, quality, and governance teams; oversees ETL/ELT pipelines, security, compliance, data quality, lineage, observability, metadata, CI/CD, coding standards, and cost management. Establishes a data platform Center of Excellence, coordinates delivery across CIO teams, and aligns platform strategy with broader business objectives.

Produce cloud usage and cost insights, implement governance and control measures, track and execute cost-optimisation initiatives, assist cloud budgeting, and generate financial reports and chargeback allocations to support stakeholder decisions.

Provides technical expertise for the Credit Hire team through audits, KPI analysis, training, coaching, and continuous improvement. Identifies individual and systemic development needs using audit and control data, creates and delivers development materials, supports onboarding and competency frameworks, and advises on market developments and risk mitigation strategies. Works with operational leaders and team leaders to build capability and maintain strong performance.

Lead enterprise AI engineering, MLOps, and platform teams; establish engineering standards, governance, guardrails, and Responsible AI practices. Oversee model development, deployment, monitoring, evaluation, automation, observability, and continuous improvement. Partner with architecture, risk, compliance, and business stakeholders on AI strategy, while reporting on performance and value. Build and mentor high-performing teams through recruitment, coaching, and succession planning.

Leads enterprise application engineering across Modern Workplace, Contact Centre, and HR and Finance platforms. Defines engineering standards, governance, security, integration, resilience, and supportability controls; drives automation, monitoring, root cause analysis, and continuous improvement. Owns application strategy and roadmaps, manages stakeholders and suppliers, develops high-performing teams, tracks service KPIs, and aligns technology delivery with enterprise priorities and commercial outcomes.

Owns end-to-end digital experimentation and conversion optimisation, including roadmap management, hypothesis development, test briefing, stakeholder sign-off, measurement, analysis, and recommendations. Conducts competitor research and supports proposition and MVP delivery. Improves insight-driven ideation, prioritisation, UX execution, QA, reporting, and communications. Requires strong ecommerce optimisation experience, commercial analysis, user research, web analytics, UX, content, and hands-on A/B testing expertise.

Investigate and process motor insurance contractual breach and indemnity claims, including MIB and peril-specific losses. Assess evidence, apply insurance contract and regulatory principles, determine indemnity decisions, identify recovery opportunities, communicate outcomes, manage complex claims, and collaborate with business stakeholders. The role also uses predictive analytics to identify higher-risk claims and contributes to process improvements and optimal financial outcomes.

Leads a team of risk analysts within the telematics pricing function, identifying opportunities to expand or correct the insurance footprint. The role analyzes loss ratios and performance KPIs, develops underwriting risk controls, shapes portfolio growth strategies, and provides recommendations to stakeholders. It also involves coaching analysts, challenging processes, and ensuring fair customer outcomes while delivering profitable growth.

Own end-to-end testing for the loans business across customer journeys, APIs, integrations, data, and supplier platforms. Plan and execute tests, build automated smoke and regression coverage, manage defects, coordinate SME and supplier testing, assess residual risk, and provide release recommendations. The role is hands-on and focused on establishing and improving testing capability without people management.

Lead end-to-end UX/UI design for digital insurance products, from discovery and research through prototyping, delivery, and continuous improvement. Collaborate with product and technical teams to create user flows, wireframes, high-fidelity designs and interactive prototypes. Conduct usability testing and data-driven research, simplify complex insurance and regulatory processes into intuitive journeys, advocate solutions to stakeholders, and integrate AI into design workflows.

As a Microservices Developer, you will design, build, and maintain microservices-based applications, collaborate with teams, mentor junior developers, and continuously improve technical skills.

Design, build and support scalable Snowflake-based data and AI platforms. Create automated, observable data pipelines, optimise platform performance, and support AI/ML and MLOps practices. Collaborate with stakeholders to promote best practices in SQL, Python, data modelling, orchestration and AI adoption while ensuring governance, security and operational efficiency.

Lead a team of Risk Pricing Analysts to develop, improve and implement risk pricing models, integrate new data and analytical techniques, run pricing projects to meet profit and growth targets, mentor analysts, and ensure fair customer outcomes and regulatory training compliance.

Work as an individual contributor on Agile sprint teams to define acceptance criteria, write and implement automated tests (UI and API), ensure stories meet definition of ready/done, collaborate in sprint ceremonies, and use test management and source control tools to deliver high-quality features.