Jobs at Hastings Direct

Manage a portfolio of non-fault motor claims to recover costs from responsible parties. Communicate with customers and third parties via phone, webchat and written correspondence, investigate liability, set reserves, process payments, progress and close claims, escalate fraud, and meet individual and team KPIs. Receive full training and can progress to handle complex claim types.

Lead test planning, create and manage release test schedules, develop and automate web/portal/API test suites, coordinate UAT and defect triage, maintain test environments, perform manual and exploratory testing, and report test execution status to stakeholders.

Lead coordination and delivery of underwriting rating algorithm changes. Own rating integrity, manage backlog and roadmap, coordinate Risk Pricing, Engineering, Testing and Release, provide technical oversight of Python-based rating logic, ensure governance, continuous improvement, and embed learnings from incidents to protect predictable, high-quality delivery.

Lead development and delivery of car retention strategy to improve persistency and income. Use analysis and stakeholder collaboration (Pricing, Digital, Marketing, Underwriting, Operations) to identify opportunities, implement initiatives, maintain effective customer journeys, ensure fair customer outcomes, and define controls and training to monitor persistency-related outcomes.

Provide high-quality, commercially focused legal advice across commercial, outsourcing, technology and insurance matters. Draft and negotiate complex contracts, advise on regulatory requirements and customer journeys, manage and mentor legal staff, support legal operations and process improvement, lead strategic legal projects, and deputise for the Head of Legal.

Handle inbound renewal calls, listen and fact-find customer circumstances, use internal systems to provide accurate quotations and recommend suitable insurance products. Complete 12-week in‑office training then move to hybrid working; meet quality and customer experience standards.

Serve as first point of contact for customers at policy renewal: take inbound calls, fact-find, update policy details, offer suitable products and prices, resolve objections, and deliver excellent customer outcomes using in‑house systems.

The Cloud FinOps Analyst will manage cloud costs, optimize expenses, track usage patterns, assist budget management, and generate financial reports.

The role involves developing and maintaining scalable front-end applications using JavaScript and React.js, collaborating within a scrum team, conducting testing, and mentoring junior developers.

Provide end-to-end employee relations support aligned to a business area: coach leaders, manage complex ER casework, lead consultations, support organisational change, identify trends and report risks to enable consistent, fair decision-making in a regulated environment.

Lead a team of Risk Pricing Analysts to develop, improve and implement risk pricing models, integrate new data and analytical techniques, run pricing projects to meet profit and growth targets, mentor analysts, and ensure fair customer outcomes and regulatory training compliance.

Support and maintain CI/CD pipelines (Azure Pipelines), assist deployments across environments, collaborate with development and QA, help plan and execute releases including rollbacks, monitor deployments, resolve environment issues, and identify automation opportunities to reduce manual work.

As a Junior Test Automation Engineer, you will contribute to designing, implementing, and maintaining test scenarios, engage with requirements, and participate in Scrum ceremonies within a collaborative team.

The Risk Pricing Manager will develop and optimize risk pricing strategies, focusing on multicar households to drive profitable growth and customer loyalty, while collaborating cross-functionally.

The Analytics Manager - Telematics will analyze telematics product profitability, support pricing strategies, mentor junior analysts, and present insights to stakeholders.

The Loans Pricing Manager develops and optimizes pricing strategies, drives efficiencies, collaborates on pricing factors, and provides insights for performance monitoring and compliance.

The New Business Customer Representative will provide new quotes for various insurance products, supporting customers to complete their purchases and ensuring a high-quality customer experience.

The Motor Claims Desktop Engineer assesses vehicle damage remotely, reviews repair estimates for accuracy, and ensures alignment with industry standards. They collaborate with repairers and claims handlers to manage claims cost while providing technical guidance and monitoring repair progress.

Lead the QA strategy and execution, focusing on automation and AI to improve quality in testing. Manage a QA team, ensuring effective communication and quality enhancement across products.

As a .NET Developer, you'll design and maintain scalable applications, integrate AI capabilities, and collaborate with cross-functional teams to enhance digital insurance solutions.