Jobs at Hastings Direct

Lead Hastings' Colleague Assurance capability for customer-facing operations. Set assurance strategy, governance and standards; build a high-performing assurance team; shift to data-led, outcome-focused QA; drive risk-based prioritisation, calibration, accreditation and stakeholder challenge to improve customer outcomes and assurance confidence.

Lead design, build, and maintenance of Snowflake and Azure enterprise data platform. Manage platform engineering, quality, governance and CoE; oversee production ETL/ELT pipelines, security, data quality, lineage, observability, CI/CD, cost control, and stakeholder-aligned delivery across the CIO organization.

Investigate and resolve customer complaints about motor claims in line with company policies and FCA regulations. Deliver excellent customer service across contact types, own complaint outcomes, document investigations, meet KPIs, and contribute to root-cause analysis and process improvements.

Investigate and resolve customer complaints for motor claims within an FCA-regulated environment. Deliver excellent customer service, manage end-to-end complaint investigations, maintain documentation, adhere to policies and regulatory procedures, and contribute to root-cause analysis and process improvements.

Lead enterprise application engineering across Modern Workplace, Contact Centre and HR/Finance platforms. Define engineering standards and governance, drive service quality, shape roadmaps, manage suppliers, build teams, and champion continuous improvement, security, resilience and measurable service outcomes.

Lead development and delivery of car retention strategy to improve persistency and income. Use analysis and stakeholder collaboration (Pricing, Digital, Marketing, Underwriting, Operations) to identify opportunities, implement initiatives, maintain effective customer journeys, ensure fair customer outcomes, and define controls and training to monitor persistency-related outcomes.

Serve as first point of contact for customers at policy renewal: take inbound calls, fact-find, update policy details, offer suitable products and prices, resolve objections, and deliver excellent customer outcomes using in‑house systems.

Handle inbound renewal calls, listen and fact-find customer circumstances, use internal systems to provide accurate quotations and recommend suitable insurance products. Complete 12-week in‑office training then move to hybrid working; meet quality and customer experience standards.

Provide high-quality, commercially focused legal advice across commercial, outsourcing, technology and insurance matters. Draft and negotiate complex contracts, advise on regulatory requirements and customer journeys, manage and mentor legal staff, support legal operations and process improvement, lead strategic legal projects, and deputise for the Head of Legal.

Own and improve the supplier scoping and communication tool for Home Claims. Work with supplier management, operations, stakeholders and tech teams to define requirements, prioritise roadmaps, manage integrations and releases, provide MI, handle escalations, and partner with the tool provider to drive improvements.

The Recovery Negotiator Advisor manages non-fault claims from road traffic accidents, recovering costs from responsible parties while providing effective communication and ensuring claims are resolved promptly.

Lead a team of Risk Pricing Analysts to develop, improve and implement risk pricing models, integrate new data and analytical techniques, run pricing projects to meet profit and growth targets, mentor analysts, and ensure fair customer outcomes and regulatory training compliance.

The role involves developing and maintaining scalable front-end applications using JavaScript and React.js, collaborating within a scrum team, conducting testing, and mentoring junior developers.

Provide end-to-end employee relations support aligned to a business area: coach leaders, manage complex ER casework, lead consultations, support organisational change, identify trends and report risks to enable consistent, fair decision-making in a regulated environment.

Own and execute the third-party (TPPD) claims commercial strategy to optimise claims spend and indemnity savings. Drive data-led performance improvements, manage supplier contracts and commercial relationships, mitigate risk and ensure business continuity, and coach junior team members while delivering measurable trading outcomes.

Work as an individual contributor on Agile sprint teams to define acceptance criteria, write and implement automated tests (UI and API), ensure stories meet definition of ready/done, collaborate in sprint ceremonies, and use test management and source control tools to deliver high-quality features.

Join Hastings Direct as an Actuarial Reserving Graduate to support monthly and quarterly reserving analyses, maintain claims development data, estimate IBNR and ultimate claims using actuarial techniques, build reserving models, develop Python tooling and SQL analyses, and support capital reporting while collaborating with Pricing, Underwriting, Claims, and Finance teams.

Manage group cash and liquidity, daily cash positioning, forecasting and funding. Lead FX exposure management and hedging, oversee facilities and intercompany funding, drive liquidity efficiency, and deliver TMS design, treasury automation, analytics and control improvements.

Support and maintain CI/CD pipelines (Azure Pipelines), assist deployments across environments, collaborate with development and QA, help plan and execute releases including rollbacks, monitor deployments, resolve environment issues, and identify automation opportunities to reduce manual work.

The Risk Pricing Manager will develop and optimize risk pricing strategies, focusing on multicar households to drive profitable growth and customer loyalty, while collaborating cross-functionally.