Jobs at Hastings Direct

Analyze internal and external management information, track commercial KPIs, identify underperformance, and support strategies to improve results. Develop business cases, run commercial projects, lead initiatives, contribute to budgeting and forecasting, and deliver accurate daily, weekly, and monthly reporting. The role requires strong analytical, commercial, communication, presentation, and organizational skills, with hybrid work from Bexhill, London, or Leicester.

Owns claims product prioritization, user stories, requirements, acceptance criteria, testing, backlog management, sprint planning, and delivery of transformation initiatives. The role works with business and technical stakeholders, oversees OAT documentation, and develops expertise in the Guidewire core platform.

Supports motor claims commercial strategy by analyzing claims inflation, market movements, performance trends, and emerging claim behaviors. Develops management information and data visualizations, collaborates with internal teams and suppliers, monitors claims performance, and helps implement initiatives to improve commercial outcomes. Requires claims management experience, strong analytical and commercial skills, familiarity with P&L drivers, and the ability to support change in a matrix organization.

Owns personal-loan pricing and trading strategies, using SQL and analytical tools to optimize rates, improve automation, monitor performance, and support financial plans. The role collaborates with modelling teams, analyzes multiple data sources, provides insights to senior leadership, ensures regulatory compliance and fair customer outcomes, and acts as a commercial subject-matter expert while developing supporting analysts.

Manage third-party property damage claims from initial contact through settlement. Responsibilities include handling inbound and outbound calls, assessing liability and coverage, evaluating settlement amounts, negotiating with claimants and insurers, maintaining accurate case records, meeting regulatory standards, and collaborating with internal teams. The role includes four weeks of in-person training followed by hybrid working, ongoing development, and customer-focused resolution of claims.

Lead target architecture, standards, and best practices for a Workday Finance transformation. Design and support Workday solutions, ensure alignment with the wider technology landscape, and guide integrations and reporting. The role requires knowledge of insurance subledger accounting, data lineage, data modeling, Worktags, chart of accounts design, Workday integrations, reporting tools, and multiple Workday Financials modules.

Develop and support predictive machine-learning models for insurance risk assessment, pricing, and underwriting. Integrate models into production, monitor performance, maintain reproducible modelling pipelines, and evaluate new data features. The role requires Python, SQL, version control, and experience delivering commercially valuable data science solutions. Experience with Azure Machine Learning, Snowflake, and general insurance is desirable.

Leads predictive modeling projects from conception through production and monitoring, develops reusable data science pipelines, evaluates features, and supports pricing decisions. The role manages and mentors data scientists, reviews technical work, establishes modeling and software development standards, and collaborates with senior leaders to shape data science strategy. Strong expertise in machine learning, Python, SQL, Git, and commercial data science delivery is required, with insurance and cloud ML experience preferred.

Leads strategic market-modeling projects from discovery through implementation for live insurance pricing. Develops and improves statistical and machine learning models, ensures governance and fair customer outcomes, and collaborates with pricing, underwriting, data, and ML engineering teams. The role owns complex analytical problems, supports model deployment, mentors junior colleagues, and communicates technical recommendations to varied audiences.

Leads end-to-end transformation initiatives within Motor Claims, from strategy and journey design through technical delivery and operational adoption. Manages cross-functional teams, governance, planning, issue resolution, and performance tracking. Shapes business requirements and success measures with operations, commercial, and supplier teams while promoting test-and-learn practices and sustainable process improvement in a regulated insurance environment.

Own and execute the third-party (TPPD) claims commercial strategy to optimise claims spend and indemnity savings. Drive data-led performance improvements, manage supplier contracts and commercial relationships, mitigate risk and ensure business continuity, and coach junior team members while delivering measurable trading outcomes.

Handle inbound customer renewal calls, understand policy changes and customer circumstances, and recommend suitable insurance products and prices. Provide accurate information, explain quotations and services, resolve concerns, and deliver positive customer outcomes. The role includes a 12-week office-based training programme, followed by hybrid working after sign-off. Advisors use internal systems while communicating with a varied customer base and may develop toward coaching or other career opportunities.

Handle inbound customer renewal calls for existing insurance policyholders. Listen to customer needs, fact-find changes to policy details, address concerns, and recommend suitable products and pricing. Provide accurate information, explain quotations and services, navigate internal systems, and deliver positive customer outcomes. The role includes 12 weeks of in-office training before transitioning to hybrid working.

The Motor Claims Desktop Engineer assesses vehicle damage remotely, reviews repair estimates for accuracy, and ensures alignment with industry standards. They collaborate with repairers and claims handlers to manage claims cost while providing technical guidance and monitoring repair progress.

Develop and evolve segmented insurance pricing by analyzing large datasets, identifying risk and pricing opportunities, and delivering actionable insights. Collaborate with Pricing Data and Analytics teams to introduce new data sources and create business impact. The role also involves solving statistical problems, completing analytical projects end to end, and mentoring graduate and junior analysts.

Leads the Home Subsidence claims operation, managing team performance, claim portfolios, resources, quality, compliance, suppliers, and customer outcomes. The role oversees claim setup through resolution, uses management information to identify trends and improve controls, handles technical referrals, develops colleagues, manages operational risk, and supports continuous improvement in partnership with technical and senior stakeholders.

Leads the technical pricing function, setting strategy and overseeing data scientists and actuaries who develop live pricing, profitability, and supporting predictive models. Partners with underwriting, claims, and account management to improve risk prediction, reduce cross-subsidization, and support fair customer outcomes. Responsible for team leadership, model governance, innovation, and capability development, including the responsible adoption of emerging technologies such as generative AI.

Leads the commercial direction and long-term performance of the Telematics portfolio. Owns growth, profitability, customer value, market and competitor insight, portfolio performance, pricing recommendations, and commercial priorities. Partners across Retail, Underwriting, Pricing, Product, and Digital to convert data and market intelligence into decisions and sustainable growth initiatives. Establishes performance frameworks, accountability, and operating rhythms while influencing senior stakeholders across the business.

Provides employee relations expertise to a designated business area, coaching leaders on complex colleague matters, policy application, risk management, and organisational change. Manages individual and collective consultations, trade union engagement, absence, conduct, grievance, and performance cases. Identifies casework trends, delivers insightful reporting, supports fair decision-making, and translates employment legislation into practical advice within a regulated, fast-paced environment.

Lead challenger pricing innovation for motor insurance by developing predictive methodologies, risk segmentation, telematics and alternative data signals. Design controlled pricing experiments, test hypotheses, and partner with Pricing, Data and Analytics teams to implement successful approaches. The role focuses on improving risk selection, pricing precision, customer value and portfolio performance through commercially valuable, data-led innovation.