Alfa Laval UK&I is looking for a Commercial Excellence Specialist
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers, and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build careers too.
The position / About the Job:
Owns the Alfa Laval's awareness-to-lead-to-order process. Local point of contact in the global community for CRM-related topics and local ambassador of Alfa Laval's data quality efforts. Ensures that all customer data is activated in the most relevant ways to craft commercial strategies with the goal of increasing business generation. Champions and supports Alfa Laval's ways to market and segmentation efforts. Leads and drives customer experience efforts and ensures that this is anchored into the Cluster strategy.
Key Tasks and responsibilities:
Plan and execute commercial support activities based on marketing plan priorities.
Responsible for engaging local organization on the key CRM processes (lead, opportunity, contact and account mgmt.)
Collects and prioritizes local CRM needs to support the Lead-to-Cash development.
Collects and prioritizes local needs in terms of data visualization.
Ensure the continuous progress on our data quality journey according to local and global requirements.
Translates customer and commercial data into insights to support decision making and support the sales company
Transformation.
Local champion for the Customer Experience process, ensuring the customer feedback process runs smoothly and the data
generated is translated into local strategic initiatives to improve customer experience.
Champion supporting our segmentation efforts and ensuring local progress.
Leader for all Commercial Excellence related priorities and activities: design, activation and follow through.
Contributor to Commercial Excellence cluster and/or global initiatives.
Knowledge and Skills
Good knowledge of IT ecosystem (CRM, ERPs etc.)
Ability to translate data into actionable insights to support strategic decisions.
Proactive personality and excellent communication skills
Advanced in stakeholder management
Advanced general business knowledge
Connect marketing and sales in the customer journey
Funnel management knowledge
Customer experience management
Customer segmentation
Sales management experience within a B2B environment
Strong business acumen to support market insights gathering would be considered a bonus
Core Competences and Expected Behaviours:
Able to quickly understand the core of a problem and focus on the most important aspects.
Able to draw valid conclusions from large amounts of complex information.
Develops impactful strategies in accordance with the business vision.
Judgment & Decision making
Makes things happen.
Quickly and aptly assesses the potential consequences of different actions related to any situation or task.
Acts with confidence and clarity
Leading others & self
Empowers others by providing the clarity, resources and support they need to succeed and be accountable.
Challenges self and others to reach higher levels of performance in ways that triggers personal growth.
Dares to address low performance, and to hold self and others accountable for their actions.
What we can offer
Alfa Laval UK&I currently provides a wide range of benefits, schemes, and initiatives to our employees including:
Holiday entitlement of 25 days + Bank holidays
Simply Health – Health cash plan available to enter worth over £2500 annually
Life Assurance – 4X annual salary when you remain in the pension
Training and Career Development potential
Cycle to work scheme
Tech scheme benefit
Our commitment to integrity
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games. Playing the games is mandatory.
As part of our commitment to maintaining a safe and secure workplace, we conduct background checks on final candidates for this role. In addition, you will need to show your right to work in the UK.
For more information, please contact
Reece Watmore, Talent Acquisition Partner, [email protected]
Applications will be continuously monitored throughout the process and interviews arranged accordingly.
#LI-RW1
Skills Required
- Good knowledge of IT ecosystem (CRM, ERPs etc.)
- Ability to translate data into actionable insights to support strategic decisions
- Proactive personality and excellent communication skills
- Advanced in stakeholder management
- Sales management experience within a B2B environment
Alfa Laval Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Alfa Laval and has not been reviewed or approved by Alfa Laval.
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Retirement Support — 401(k) support is described as generous in U.S. postings, and the retirement plan is a notable strength alongside core coverage.
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Healthcare Strength — Medical, dental, and vision coverage are core parts of the package, and health insurance is often described positively in U.S. materials.
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Leave & Time Off Breadth — PTO and paid holidays are standard, with options like purchasing additional PTO expanding flexibility for some roles.
Alfa Laval Insights
What We Do
Pioneering positive impact! Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world. Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry. Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide. We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/ Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
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