Commercial Data Associate (Marketo)

About the Role:

Grade Level (for internal use):

09

The Team: Our team supports S&P Global Commodity Insights team globally in our Commercial organization to attract new clients and provide support using our CRM tools and applications. We work to drive operational efficiency for all business stakeholders by working within the agile framework to prioritize, plan and oversee the delivery of strategic initiatives on commercial systems – Salesforce, Marketo, etc.. This team works with employees around the globe and at all levels in the business, providing a unique opportunity to get exposure to all areas of the business. We are a growing team with many senior associates that can provide on-the-job training and mentoring on a going forward basis.

Impact and Responsibilities: This position will be responsible for supporting the Commercial Data team, ensuring the data in the system is of the highest quality and best data practices are followed globally.

As a Commercial Data Associate, it is important for you to understand all commercial user workflows within our systems in order to strategically plan and execute data projects and guide stakeholders towards data best practices. You will be responsible for the below item:

• Serve as a subject matter expertise for all Marketo data related inquiries

• Manage Workfront cases related to Marketo list uploads

• Work with technology partners to identify and solve data integration issues

• Contribute to Marketo best practice adding to the team’s knowledge share

• Support our Business Intelligence, Data and Field Support teams in their daily workflows and ensure our commercial system(s) is/are meeting the needs of the business

• Handle questions/requests related to Marketo data and connected applications (such as Salesforce, CVent, etc.) and related data flow processes

• Perform data and list uploads/exercises and data reconstruction in commercial systems which include but are not limited to lead and attendee lists, data backfills to ensure complete and accurate information sure addresses, company name etc.

• Validate data completeness & accuracy

• Elimination of duplicate records in commercial systems data

• Act as Tier 1 support for incoming tickets/cases, resolving data issues and escalating to correct teams if needed

• Tenaciously work through data issue identification, resolution, documentation and communication.

• Collaborate with different teams to ensure contacts are updated with accurate privacy setting(s) such as but not limited to sanctioned contacts

• Ensure our help documentation and applications are up to date and accurate

• Support User Acceptance Testing needs from a data owner perspective

• Ideal candidates will have an undergraduate degree, or certification in a related field, and possess strong quantitative, analytical and interpretive skills.

• Excellent oral and written communication skills are required along with excellent MS Office skills.

• The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication.

• Assist Data Team members with all data related work as needed.

• Working to resolving data related issues within other Marketing systems connected to Marketo

What We’re Looking For:

This person should have a strong foundation in marketing tools as well as other systems and will be tasked with creating, implementing and improving best practices ensuring continual enhancement of data. The ideal candidate should be technical, organized, results driven and has strong attention to detail.

Required Qualifications:

• Bachelor's degree required.

• 1-5 years of experience working in a data related role.

• Must have 1-2 years of experience with Marketo and able to perform static list uploads and MQL list uploads.

• Knowledge of the Marketo integration process into Salesforce.

• Experience working with data and able to manage, analyze and integrate data from multiple sources and in multiple formats with the end goal of creating a useful data sets.

• Must have Strong Excel skills (Pivot tables, Macros, Index/If statements).

• Must possess strong quantitative, analytical and interpretive skills. 

• Strong written and oral communications skills a must 

• Experience creating and analyzing reports for data analysis.

• Ability to prioritize and manage multiple projects and tasks concurrently while working in a fast paced environment with tight deadlines and specific requirements.

• The candidate should possess strong organization, prioritization, problem identification, and problem solving skills to manage internal workflows and client communication.

• Ability to take initiative, use consultative skills and build strong, productive relationships.

• Ability to take initiative, use consultative skills and build strong, productive relationships and have Willingness to learn.

Preferred Qualifications:

• Certification in Salesforce and/or Marketo will be an advantage.

• Experience working with an integrated Marketing Automation platform and CRM System.

• Experience working with Microsoft Access is beneficial.

• Demonstrated ability to collaborate in a global, diverse and inclusive team environment.

Shift Timings: USA Shift (6PM-3AM IST), flexibility required.

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.
 

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.1 - Middle Professional Tier I (EEO Job Group)