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Your next-day delivery service online. Innovation that moves E-commerce.
The Role
Lead commercial performance and customer value management: define KPIs, run lifecycle strategies (activation, retention, reactivation), integrate churn models, size and evaluate initiatives, deliver insights for decision-making, and manage cross-functional stakeholders and team development.
Summary Generated by Built In
About Bosta:
Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
Job Responsibilities:
- Commercial performance: own the picture end-to-end (KPIs, targets, narrative); diagnose what moves volume, revenue, retention and behaviour; act as SPOC for Commercial's data needs, scoping and de-prioritizing low-value asks.
- CVM & growth: lifecycle strategy (activation, retention, reactivation, wallet share); drive the CVM/Growth engine and churn-model integration; close the volume/revenue gap proactively and iteratively, with continuous leadership visibility into impact.
- Impact & opportunity sizing: size every initiative up front; base go/no-go and prioritisation on quantified impact; run timely post-launch assessments with recommendations on what to scale, fix or stop.
- Insight & decision support: novel, unique, actionable; communicate top-down (headline and action first); deliver at the pace decisions are made.
- Stakeholder & team leadership: partner the VP as a credible peer; develop the team; drive data self-sufficiency (management mandate); keep work on a shared board; run a weekly 1:1 + monthly planning cadence.
Job Requirements:
- 4+ years of experience in Commercial Performance, Customer Value Management (CVM), Growth, Business Analytics, or a related field.
- Strong analytical skills with hands-on experience in SQL, customer segmentation, RFM modeling, and A/B testing.
- Experience in performance tracking, forecasting, target setting, and translating data into actionable business recommendations.
- Proven ability to manage cross-functional stakeholders and influence business decisions.
- Strong leadership, initiative-taking, and teamwork skills.
- Good command of English.
- Experience in the logistics, e-commerce, retail, telecom, or quick commerce industries is a strong plus.
Thank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the process
Skills Required
- 4+ years in Commercial Performance, Customer Value Management (CVM), Growth, Business Analytics, or related field
- Hands-on experience with SQL
- Experience with customer segmentation, RFM modeling, and A/B testing
- Experience in performance tracking, forecasting, target setting, and translating data into business recommendations
- Proven ability to manage cross-functional stakeholders and influence business decisions
- Strong leadership, initiative-taking, and teamwork skills
- Good command of English
- Experience in logistics, e-commerce, retail, telecom, or quick commerce industries
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The Company
What We Do
Established in 2017, Bosta is a pioneering tech-driven logistics company providing next-day delivery and fast transfer services to e-commerce businesses across Egypt, Saudi Arabia, and the UAE. By leveraging cutting-edge technology and streamlining operations, we are committed to disrupting the logistics industry. Our all-in-one delivery solutions blend innovation with expert knowledge, enabling us to meet the evolving needs of businesses and empower them to grow in a fast-paced market.
