Commercial Customer Success Specialist

Posted 19 Days Ago
Be an Early Applicant
Auckland, NZL
In-Office
Entry level
Greentech
The Role
The role involves supporting account managers, preparing reports, proposals, and presentations while ensuring excellent customer service and communication.
Summary Generated by Built In
Company Description

WM New Zealand is New Zealand's leading resource recovery, recycling, and waste management provider. We’re committed to safeguarding our beautiful environment through sustainable management of our valuable resources. Put simply, sustainability is what we do.

Job Description

We have a great opportunity for a Commercial Customer Service / Sales Support person to join our Commercial team. Based at our award-winning head office in East Tamaki, Auckland the facilities are state-of-the-art, with onsite café and free car parking. 

About the role

In this role, you will work alongside local and national business account managers, and the wider business, including finance, customer services, credit, and operations teams.

It’s a varied role that will see you involved in assisting with customer/account manager queries the preparation of accurate reports for the sales team, and our customers, preparing quality proposals, tender responses, agendas, presentations, and other supporting material.

Qualifications

So, what do you need to be successful in this role?

We are looking for an exceptional customer service person who understands the values we place on ensuring Waste Management is putting the customer first

  • Outstanding written and verbal communication skills as well as knowledge in Microsoft Office platforms
  • Exceptional time management and attention to detail
  • Able to work autonomously as well as in a team
  • Strong analytic and problem-solving skills
  • Experience using operating systems and CRM software (desirable)

Additional Information

What we offer

  • Competitive remuneration and staff benefits
  • Work flexibility – hybrid role
  • Inclusive and supportive team
  • Opportunities for advancement and career development
  • Working for a sustainable market leader

How to apply

To apply for this role click apply now

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.

Top Skills

Crm Software
MS Office
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The Company
HQ: East Tamaki, Auckland
892 Employees
Year Founded: 1985

What We Do

WM New Zealand is New Zealand's leading resource recovery, recycling and waste, and environmental services provider, driven by our focus on safety, sustainability, and service and underpinned by innovation. We provide recycling and resource recovery services, solid waste management, liquid and hazardous waste collection, treatment and disposal. We design and operate state-of-the-art waste management and recycling facilities nationwide, including leading edge sustainable modern landfill and energy parks, material recovery facilities, transfer stations and liquid, hazardous and medical waste processing facilities. We understand that our biggest asset is our people and we’re committed to their safety and wellbeing. We’re a company where every day our people get to make a difference – whether this be through exploring recycling opportunities, looking at new ways to create energy from waste, or delivering a great customer service to building facilities that will last a lifetime. We work with a diverse range of customers, from residential homes and small businesses, councils, through to large multinational commercial and industrial clients that span almost every industry in New Zealand, and we are proud to offer a comprehensive range of services that can be tailored to meet the needs of our customers. Our focus is on the future, the possibilities it holds, and ultimately the protection of it.

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