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The Commercial Client Specialist I position provides support to the company’s bankers by servicing, maintaining and updating loan documentation and loan files. The position requires substantial interaction with new and current bank customers, both internal and external. This position also requires excellent customer service skills along with proactive communication abilities.
Essential Duties and Responsibilities
- Ability to manage low to moderate volume and/or complexity of loans in an efficient manner.
- Coordinate the preparation of required loan documentation; review documentation for compliance with documentation requirements; coordinate the execution of loan documents; organize workflow for loan renewal; follow up with clients, insurance agents, Title Company and/ or attorney for missing loan documentation as necessary.
- Responsible for resolving exceptions or any other documentation deficiencies along with actively managing outstanding exception items for compliance with Credit Policy. Ensure proper reporting and compliance for the bank.
- Work closely with the assigned banker to assist in collecting financial data and client phone/email communication to better manage the overall client relationship. Other client related services include wires, NSF accounts and overdrafts.
- Responsible for monitoring reports such as past due, paid off loans, criticized assets, and maturing loan lists to assist and proactively inform banker of potential or pending issues along with providing support to minimize administrative issues such client past dues.
- When needed, coordinate with Portfolio Manager and CCFG to facilitate funding of construction loan disbursements in accordance with bank policy.
- Promote an outstanding customer experience by exemplifying prompt follow-up and proactive internal/external customer communication, proper etiquette, and all other professional customer service qualities to maximize the most out of the client relationships.
- Solid partnership with all ancillary departments within the bank to include the Loan Admin group, CIS, Loan Review, Special Assets, Bank Card, and Consumer Special Services.
- In certain markets, provide retail support for commercial customers such as opening new accounts and performing account maintenance.
- Performs other duties and responsibilities as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Skills
- Ability to read, write, analyze and comprehend simple instructions, routine business correspondence, financial reports and/or legal documents.
- Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations.
- Ability to manage problematic situations in a diplomatic manner.
- Basic understanding of loan documentation, credit policy and banking regulation
- Basic understanding of financial statements and their interpretations.
- Basic understanding of HMDA, CRA Community Development, and CRA Small Business Revenue
- In certain markets, basic understanding and communication ability of the bank’s retail services and processes.
Education and/or Experience
- HS Diploma/GED required
- Prior loan experience preferred.
Computer Skills
- MS Office programs
- Basic understanding of the bank’s operating systems to include Lending Cycle, Argo, and Synergy or relative prior experience with similar operating systems
Certificates, Licenses, Registrations
- None
Other Qualifications (including physical requirements)
- Self-starter, ability to work independently.
- Demonstrate the ability to be proactive in judgment, multi-task, and be punctual and timely in performing tasks.
Skills Training:
- Communication
- Customer Service
- Time Management
- Critical Thinking
- Organizational Practices
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
Skills Required
- High school diploma or GED
- Prior loan experience
- Basic understanding of loan documentation, credit policy, and banking regulations
- Basic understanding of financial statements and their interpretation
- Basic understanding of HMDA and CRA requirements
- Microsoft Office proficiency
- Basic understanding of Lending Cycle, Argo, Synergy, or similar banking operating systems
- Strong communication and customer service skills
- Ability to work independently, multitask, exercise judgment, and manage time effectively
Simmons Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Simmons Bank and has not been reviewed or approved by Simmons Bank.
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Healthcare Strength — Medical, dental and vision coverage are paired with an HSA that includes company funding. Dedicated care options and access to no‑cost services for covered members strengthen day‑to‑day healthcare support.
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Retirement Support — A 401(k) with employer match is complemented by an employee stock purchase plan and profit‑sharing eligibility. Occasional discretionary company contributions further boost long‑term savings potential.
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Leave & Time Off Breadth — A combined PTO bank and up to ten paid company holidays provide structured time away. Paid leave programs support coverage for key life events.
Simmons Bank Insights
What We Do
We were founded as a community bank. More than 100 years later, we still act like one. For over a century, we’ve worked hard to help make our customers’ dreams come true – dreams like buying a home, starting a business or simply having the ability to manage your money safely and securely, anywhere you happen to be. Simmons Bank has 200 locations and employs 2,800 associates across our six-state footprint
