Commercial Client Administrator

Posted 14 Days Ago
Be an Early Applicant
St. Petersburg, FL
3-5 Years Experience
Fintech
The Role
The Commercial Client Administrator provides administrative and operational support to Relationship Managers by managing customer relationships, resolving client issues, processing transactions, and maintaining loan documentation and reports. They assist in financial data gathering and serve as a liaison to ensure compliance and adequate service delivery.
Summary Generated by Built In

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account.

JOB FUNCTION / SUMMARY:

This position is primarily responsible for providing moderately complex administrative and operational support to Relationship Managers. This support includes the delivery of customer service at the highest levels, the performance of research and resolution of client issues, and the administration of loan documentation and portfolio reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides support to Relationship Managers by assisting in the fostering of customer relationships through the processing of transactions, renewing loans, scheduling closings, resolving account/customer issues and providing various other administrative support.
  • Works closely with Relationship Managers to assist with obtaining financial data, drafting letters and agreements, clearing exceptions, and obtaining collateral documentation. Coordinates with CPA's, attorneys, insurance agents, etc. of assigned clients to resolve specific exceptions and transactional issues.
  • Prepares and coordinates required loan documentation via worksheets; reviews loan documentation; coordinates execution of loan documents; coordinates booking of renewal loan documents; clears loan exceptions.
  • Serves as a liaison between the Relationship Manager and Lending Services during document preparation. Coordinates document workflow as appropriate.
  • Closes complete loan packages in conjunction with or in the absence of the relationship manager. Ensures applicable loan documentation is approved and in compliance with regulations and company policy; maintains knowledge of current lending policies, procedures and regulations.
  • Responsible for making certain our loan document image repository is accurate and correct; diligence in performing necessary tasks to update and maintain our image files is required.
  • Responsible for the monitoring and maintenance of multiple reports; keeps Relationship Managers apprised of any issues/problems that may arise and need attention.
  • Assists Relationship Managers in identifying opportunities to sell ancillary services like treasury management, merchant services, and wealth management. Participates in joint calls with our clients at the invitation of the relationship manager.
  • Assists Relationship Managers in managing the deposit relationship and associated services, i.e. wires, account set up, NSF management, approvals, signatures, etc. Assist clients with draws, transfers and loan payments with appropriate authorization.
  • Monitors past due reports and coordinates the collection of past due principal and interest payments. Conducts periodic reviews of the past due report and alerts Relationship Managers as applicable.
  • Opens and services commercial deposit accounts. At certain locations, may receive checks and cash for deposit, record customer transactions, and issue receipts.
  • Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

  • High School diploma or GED and 3 years’ experience in a commercial lending or wealth business client support function; Associate’s degree preferred
  • Working knowledge of loan documentation and related financial statements
  • Working understanding of ancillary services like treasury management, merchant services, card products, and wealth management; can support setup of products as needed
  • Proficient in applicable banking systems along with the Microsoft Office Suite.
  • Working knowledge of automated loan origination platforms and/or other lending workflows to assist banker in processing commercial loans
  • Working knowledge of the loan imaging system with the ability to load, maintain, archive, and retrieve credit file information
  • Basic understanding of the complex types of commercial loans, along with syndications and participations
  • Effective oral and written communication skills
  • Effective organizational and administrative skills
  • Excellent customer services skills

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

The Company
Gulfport, MS
3,969 Employees
On-site Workplace
Year Founded: 1899

What We Do

We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas.

Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers.

Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.

Jobs at Similar Companies

Bectran, Inc Logo Bectran, Inc

Content Writer

Artificial Intelligence • Fintech • Information Technology • Machine Learning • Software • Automation
Schaumburg, IL, USA
51 Employees

MassMutual India Logo MassMutual India

Operations Assistant Manager - Pension Risk Transfer

Big Data • Fintech • Information Technology • Insurance • Financial Services
Hyderabad, Telangana, IND

MyBambu Logo MyBambu

Internal Auditor

Fintech • Mobile • Other • Payments • Social Impact • Financial Services • App development
West Palm Beach, FL, USA
120 Employees

Similar Companies Hiring

MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, Telangana

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account