Commercial Client Administrator

Posted Yesterday
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Baton Rouge, LA, USA
In-Office
Junior
Fintech
The Role
Provides administrative and operational support to commercial banking Relationship Managers. Responsibilities include processing transactions, coordinating loan documentation and closings, resolving client and account issues, maintaining portfolio reports, managing deposit services, and servicing commercial deposit accounts. The role also coordinates with clients, attorneys, CPAs, insurers, and internal lending teams while ensuring documentation complies with policies and regulations.
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JOB FUNCTION / SUMMARY:

This position is primarily responsible for providing administrative and operational support to Relationship Managers in the Wholesale Segment.  This support includes the delivery of customer service at the highest levels, the performance of research and resolution of client issues, and the administration of loan documentation and portfolio reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provides support to Relationship Managers by assisting in the fostering of customer relationships through the processing of transactions, renewing loans, scheduling closings, resolving account/customer issues and providing various other administrative support.
  • Works closely with Relationship Managers to assist with obtaining financial data, drafting letters and agreements, clearing exceptions, and obtaining collateral documentation. Coordinates with CPA's, attorneys, insurance agents, etc. of assigned clients to resolve specific exceptions and transactional issues.       
  • Coordinates the preparation of required loan documentation via worksheets; reviews loan documentation; coordinates execution of loan documents; coordinates booking of renewal loan documents; clears loan exceptions.
  • Serves as a liaison between the Relationship Manager and Lending Services during document preparation.  Coordinates document workflow as appropriate.
  • Closes complete loan packages in conjunction with or in the absence of the relationship manager. Ensures applicable loan documentation is approved and in compliance with regulations and company policy; maintains knowledge of current lending policies, procedures and regulations.
  • Responsible for the monitoring and maintenance of multiple reports; keeps Relationship Managers apprised of any issues/problems that may arise and need attention.
  • Assists Relationship Managers in managing the deposit relationship and associated services, i.e. wires, account set up, NSF management, approvals, signatures, etc. Assist clients with draws, transfers and loan payments with appropriate authorization.         
  • Opens and services commercial deposit accounts.  At certain locations, may receive checks and cash for deposit, record customer transactions, and issue receipts.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

  • High school diploma or equivalent; Associate’s degree preferred.
  • 1 year of related support experience, preferably in a financial institution.
  • Basic knowledge of financial statements
  • Ability to learn loan documentation processes and systems.
  • Proficient in the Microsoft Office Suite and banking systems.
  • Strong communication and organizational skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

  • Ability to work under stress and meet deadlines
  • Ability to operate related equipment to perform the essential job functions
  • Ability to read and interpret a document if required to perform the essential job functions
  • Ability to travel if required to perform the essential job functions
  • Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions.  If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

#LI-SB1

Equal Opportunity/Affirmative Action Employers.  All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

Skills Required

  • High school diploma or equivalent
  • Associate's degree
  • At least 1 year of related support experience
  • Financial institution experience
  • Basic knowledge of financial statements
  • Ability to learn loan documentation processes and systems
  • Proficiency with Microsoft Office Suite and banking systems
  • Strong communication and organizational skills
  • Ability to work under stress and meet deadlines
  • Ability to read and interpret documents

Hancock Whitney Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hancock Whitney and has not been reviewed or approved by Hancock Whitney.

  • Healthcare Strength Core coverage includes medical, dental, vision, telehealth, and FSAs, with options such as a PPO and a CDHP. The CDHP includes company HSA contributions, and multiple comments characterize medical coverage as good or worth the premium.
  • Retirement Support A 401(k) offers a company match plus an additional employer contribution, with a true-up and an ESPP available. This structure is presented as competitive for a regional bank.
  • Leave & Time Off Breadth Time away includes vacation, sick leave, volunteer time, and bonding leave for birth/adoption/foster placement. The program outlines 11 paid holidays and front-loaded sick time, with vacation accruals that increase by role/tenure.

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The Company
HQ: Gulfport, MS
3,969 Employees
Year Founded: 1899

What We Do

We create opportunities for our clients and the communities we serve. We offer a wide array of banking and financial services at locations in Alabama, Florida, Louisiana, Mississippi and Texas. Through a steadfast commitment to our century-old core values we’ve created a company culture built around respect, diversity and teamwork that recently landed Hancock Whitney on Forbes’ list of America’s Best Midsize Employers. Our core values are lived out by the actions of our associates throughout our footprint. Commitment to service is not just something that we say on a poster. Its lived out in the actions of the women and men that seek to provide exceptional service every day in our local communities.

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