Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.
Primary Responsibilities:Client Implementation & Delivery
- Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
- Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
- Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.
Product & Fintech Enablement
- Partner with Product Management to operationalize new and enhanced products.
- Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
- Maintain deep platform expertise to support delivery and reduce dependency on Product teams.
Pipeline, Deal Execution & Revenue Acceleration
- Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
- Drive reductions in documentation and credit cycle times.
- Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.
Operational Excellence, Risk & Audit
- Own operational risk management across CCI with strong controls and governance.
- Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
- Ensure accuracy, compliance, and zero-defect performance in operational activities.
Team & Cross-Functional Leadership
- Build and develop CCI capacity, including hiring and onboarding new resources.
- Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
- Support scalable execution through improved validation and workflow efficiency.
Executive Communication & Client Servicing
- Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
- Maintain high service levels for assigned high-value clients.
Success Measures
- Reduced onboarding and implementation cycle times
- 90%+ deal completion ratio
- Successful product and fintech launches
- Clean audit outcomes
- High client satisfaction and adoption
Bachelor’s degree and a minimum of 7 year relevant experience,
OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience
Skills Required
- Bachelor's degree and a minimum of 7 years relevant experience
- Or a combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
- 9 years supervisory/operations experience
M&T Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&T Bank and has not been reviewed or approved by M&T Bank.
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Retirement Support — Retirement benefits are positioned as a strong pillar, including a 401(k) match and the possibility of an additional employer contribution, plus access to an employee stock purchase plan.
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Leave & Time Off Breadth — Time-off offerings are framed as competitive, with a flexible PTO approach and paid volunteer time called out as a meaningful add-on to standard leave.
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Wellbeing & Lifestyle Benefits — Wellbeing support appears comparatively robust, highlighted by mental-health therapy/coaching sessions and broader wellness programming alongside community-oriented perks.
M&T Bank Insights
What We Do
M&T Bank is a multi-state community-focused bank serving New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia and Washington, D.C. Founded in 1856, the company provides banking, investment, insurance and mortgage financial services to more than 3.6 million consumer, business and government clients.
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