Summary
As a Commercial Analyst in our Financial Services team, you will support the development of the loyalty agenda for Financial Services across all our products & services, helping to shape the propositions through commercial insights and analysis. Ensuring we reward customers, strengthen brand sentiment, while driving incremental sales.
You will support the development of bespoke, personalised offers for our FS customers by joining up loyalty activity across the FS product set - including Credit, ATMs, Insurance, Savings, Travel Money, and emerging products such as embedded credit - to create a cohesive, compelling and effective loyalty programme.
You will partner with a variety of stakeholders across the business (including key relationships with Commercial, Sparks and the Data / Analytics / AI team).
What you'll do
Deliver analysis to enhance M&S Financial Services products, propositions, customer journeys and customer communications
Provide insight into performance of loyalty offers and undertake deep dive analysis to understand trends, inform changes to propositions and to identify opportunities to grow FS products and M&S sales
To analyse and develop a deep understanding of customer behaviours by segment, channel and proposition, translating this knowledge into ways to grow spend, improve customer journeys and increase revenue
To deliver analysis that shapes the Financial Services loyalty programme, ensuring we are operating to drive incremental spend and meet customer needs
To support the Senior Proposition Manager in designing compelling, personalised customer offers based on insights and analysis of historical offers
Who you are
Passionate about all thing's customer, loyalty, and commercial
Analytical and able to underpin and drive decisions with data and insight
Influential communicator and stakeholder manager, able to adapt communication style to audience
Strategic thinker with the ability to take a broad view of the business and identify the relevant information for decision making
Highly proficient in MS suite (Word, Excel & PowerPoint)
What’s in it for you?
Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.
Here are just a few of the benefits that make working here even more rewarding:
20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
Competitive holiday allowance with the option to buy more
Discretionary bonus schemes linked to your performance and ours
Strong pension and life assurance to help plan for the future
Tailored induction and training to support your development from day one
Exclusive perks and savings through our M&S Choices portal
Market-leading family policies, including parental, adoption and neonatal leave
24/7 wellbeing support, including virtual GP access and mental health services
One paid volunteer day a year to support a cause that matters to you
Everyone’s welcome
We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.
We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.
If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.
#LI-hybrid #LI-LS1 #hybridrole
Skills Required
- Proficiency in MS suite (Word, Excel & PowerPoint)
What We Do
At M&S, we're dedicated to being the most trusted retailer, prioritising quality and delivering value. Every day, we bring the magic of M&S to our customers, whenever, wherever and however they want to shop with us. For over a century, we've set the standard, doing the right thing and embracing innovation. Today, with over 65,000 colleagues serving 32 million customers globally, we're putting quality products at the heart of everything we do. Tomorrow holds boundless opportunities with us. We're pioneering digital innovation and shaping the future of retail where our values drive every action. We stay close to customers and colleagues, always curious and connected. Our decisions are bold, our actions ambitious. Transparency is paramount, with straightforward, honest communication. We're constantly innovating, always striving for the best. Our focus is on aiming higher and winning together, combined with wise financial decisions to secure our future. Join us at M&S to shape the future of retail.
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