POSITION SUMMARY
Review of completed packages prior to invoicing; maintain the timely closure and invoicing of open work packages. Assist in the analysis of collected data.
JOB RESPONSIBLITIES
Ø Review of completed work packages for errors and compliance with contractual terms.
Ø Maintain the timely closure and accurate invoicing of open work packages in accordance with contractual terms inclusive of material and outsourced services.
Ø Post-check work package reviews identifying issues that impact margin in collaboration with the program managers.
Ø Prepare Account Receivable statements and assist the Program manager / Sales representative with the customer communication – collection effort.
Ø Performs routine posting in conjunction with accounting department instructions.
Ø Assist in the cost effectiveness analysis of projects or services and generate reports on work-order margins.
Ø Prepare estimates for labor and materials used by management for purposes such as planning, organizing and scheduling work.
Ø Performs special projects and other tasks as directed by the Manager Program Management and Analysis
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES
Education:
Ø High School Diploma or equivalent, prefer bachelor's degree.
Ø Ability to understand, analyze, summarize and document the results of large amounts of data is highly desirable.
Experience:
Ø Entry level generally 1-2 years professional experience or less.
Ø Prefer 3+ years of experience working within MRO industry in a customer service support role.
Ø Prefer a high level of proficiency with MS Office, Quantum, and Lotus Notes.
Knowledge, Skills & Abilities:
Ø Assignments require thorough knowledge in technical and specialty area and in all possible tasks and responsibilities of the job function.
Ø Role takes leadership for applying new processes and skills to improve the operations status quo.
Ø Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Ø Knowledge of administrative procedures and systems and being an example with respect to maintaining files and records.
Ø Excellent communication and interpersonal skills and demonstrated ability to interact in a proactive, customer service manner with customers during stressful situations.
Working Conditions / Environment/ Special Requirements
Ø Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.
Ø Ability to work flexible hours and different shift(s) if required, including weekends and nights
Top Skills
What We Do
A global aerospace company headquartered in Brazil, Embraer has businesses in Commercial and Executive Aviation, Defense & Security, and Agricultural Aviation. The company designs, develops, manufactures and markets aircraft and systems, providing Services and Support to customer after-sales.
Since it was founded in 1969, Embraer has delivered more than 8,000 aircraft. On average, about every 10 seconds an aircraft manufactured by Embraer takes off somewhere in the world, transporting over 145 million passengers a year.
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