Account Executive, Commercial Lines

Hi, we’re HUB – a network of doers with diverse stories and a shared goal to support our clients and communities. To do it, we believe in supporting each other, because great work happens when people come together, and that means building a team where anyone can spark an idea, and where everyone can make a difference. Where pushing ourselves forward helps us give more to others.

When you partner with us, you’re at the center of a vast network of risk, insurance, employee benefits, retirement and wealth management specialists that bring clarity to a changing world with tailored solutions and unrelenting advocacy – so you’re ready for tomorrow.

The Opportunity!

• The primary function of the Commercial Account Executive is to develop new business relations through means of prospecting and referral business and provides superior Client Service to existing Commercial Insurance clients.
• Should the portfolio/branch employ a Commercial Multiline Account Executive, develop and coach to generate new relationships and increase sales.
• Promptly responds to all client inquiries in a courteous and efficient manner by telephone, email or face to face.
• Develops, manages and nurtures new business relations and partnerships to accomplish personal & professional goals.
• Promotes awareness of new products and services to prospective and existing clients.
• Provides input for the sales team for the collaboration of strategic and tactical planning processes.
• Analyzes, assesses and documents client results to ensure client needs are met.
• Assists the Chief Sales Officer and Vice President Sales in analyzing the effectiveness of sales programs; recommends changes based on findings.
• Attend Sales Meetings.
• Assists the Chief Sales Officer and Vice President Sales in implementing strategic plans for the sales function; administers best practices and procedures to enhance operations.
• Shares successes, fosters an environment of teamwork and success and contributes positively to our sales culture.
• Maintains current knowledge of insurance products, procedures and restrictions.
• Manages the collection of Accounts Receivable for assigned accounts.
• Uses CRM, BMS and scorecard as required.
• Accounts Receivables: discuss payment options with clients and ensure payment arrangements are agreed upon; under 45 days
• Other duties as may be assigned by the Chief Sales Officer or Vice President Sales

EXISTING CLIENT RELATIONSHIPS

• Build client relationships, obtain and update renewal information; obtain renewal terms and review those terms with the client.
• Should the portfolio/branch employ a Commercial Account Advisor, delegate accounts to support the development of the individual, client and excellent customer service delivery.
• Correlates with own client expiration list to ensure all accounts are either renewed or lapsed.
• Obtains all necessary renewal updated information in a timely manner and works closely with Commercial Account Associate and Marketing to negotiate favorable terms for our clients.
• Mine the book of business for commercial sales opportunities including coverage extensions, lower deductibles, higher limits, referrals to prospects and more.
• Mine the book of business for referrals to other lines such as Personal Lines, Life and Group Benefits, Private Client Services and Auto.
• Advocate in the event of a claim, work with client to ensure fair outcome.

What you will bring to the role –

• Level 2 license is required.
• University Degree in Sales & Marketing or equivalent years of experience is preferred.
• Current knowledge in all aspects of commercial insurance is required.
• Minimum of 2 years experience in commercial insurance is preferred. Willing to train those with less.

Skills & Abilities:

• Strong knowledge of commercial, property, liability and habitational insurance principles, methods, practices and techniques.
• Ability to build and maintain lasting relationships with corporate departments, key business partners and clients.
• Excellent negotiation skills, with a high degree of tact and persuasiveness.
• Skilled at assessing client needs, developing proposals and delivering solutions.
• Strong problem identification and problem resolution skills.
• Effective communication skills, oral and written.
• Effective presentation skills: ability to coordinate, organize and present product demonstrations.
• Proficient computer skills in MS Office.
• Proficient with Broker Management Software System.

Working Conditions:

• Willing and able to travel.
• This position requires frequent, in-person client calls.
• Ability to attend and conduct presentation is required.
• Flexible hours of work may be required, including being on call after hours for clients and claims.