The Role
Monitor and backstop cloud automation 24x7x365, manage incidents and alerts, lead major incident bridges, engage customers and executives via phone, email, and tickets, and perform initial investigations.
Summary Generated by Built In
CloudFit Software is seeking Cloud Command and Control Engineers to join our growing Command and Control Center team in beautiful Downtown, Lynchburg, VA.
CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CloudFit CCEs engage with customers in critical situations, CloudFit CCEs must be comfortable working with our executives in a fast paced environment. CloudFit CCEs will interface with customer's business, development, and operations via phone, tickets, and email.
“As a C4 engineer, our primary job is incident management and alerting. We match the CFS queue for any alerts/incidents that come through, and when they come through we execute that protocol that was put into place, such as creating bridges/PIR’s, communicating to the On-Call, as well as doing some initial investigations on our own.” – Charlie Gebetsberger, Command & Control Engineer at CloudFit
Responsibilities:
What makes you the perfect fit for this role:
Some nice haves (but not required):
Shift time and schedule for this role can include any of the following times:
*This position will likely be 2nd or 3rd with shift differential*
Frontend Team:
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and location. Also, the range represents salary only and does not include our total rewards package.
CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CloudFit CCEs engage with customers in critical situations, CloudFit CCEs must be comfortable working with our executives in a fast paced environment. CloudFit CCEs will interface with customer's business, development, and operations via phone, tickets, and email.
“As a C4 engineer, our primary job is incident management and alerting. We match the CFS queue for any alerts/incidents that come through, and when they come through we execute that protocol that was put into place, such as creating bridges/PIR’s, communicating to the On-Call, as well as doing some initial investigations on our own.” – Charlie Gebetsberger, Command & Control Engineer at CloudFit
Responsibilities:
- Monitor / backstop automation 24x7x365
- Engage customers via phone, email and tickets
- Provide Command and Control leadership on Major Incident Bridges
- Interface with customer and CloudFit executive management both proactively and reactively
- Support customers via phone, email, and tickets
What makes you the perfect fit for this role:
- Excellent customer service skills
- High level of adaptability and flexibility; able to multi-task and work on numerous projects simultaneously
- Excitement for working in a fast paced environment
- High degree of emotional intelligence and the ability to empathize with others
- Ability to prioritize tasks/projects and handle critical situations efficiently
- Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
- Excellent communicator with great verbal, written, and interpersonal skills
- High technical aptitude; ability to learn and adapt to new technologies and systems
- Hunger to grow and learn more - this is an entry level role with endless potential for career development
Some nice haves (but not required):
- Cloud and DevOps certifications
- Proven track record of leading customers digital transformation though cloud services management
- Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)
Shift time and schedule for this role can include any of the following times:
*This position will likely be 2nd or 3rd with shift differential*
Frontend Team:
- 1st Shift: Sunday – Wednesday, 7am - 5pm
- 2nd Shift: Sunday – Wednesday, 4pm - 2am
- 3rd Shift: Sunday – Wednesday, 12am - 10am
- 1st Shift: Wednesday – Saturday, 7am – 5pm
- 2nd Shift: Wednesday – Saturday, 4pm - 2am
- 3rd Shift: Wednesday – Saturday, 12am - 10am
Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and location. Also, the range represents salary only and does not include our total rewards package.
Skills Required
- Monitor and backstop automation 24x7x365 / willingness to work 2nd or 3rd shift
- Excellent customer service skills
- Incident management and alerting (create bridges, communicate with on-call, initial investigations)
- Strong verbal, written, and interpersonal communication
- High adaptability, ability to multitask and prioritize under pressure
- High emotional intelligence and stakeholder empathy
- High technical aptitude and ability to learn new technologies and systems
- Comfort engaging with executives and customers during critical situations
- Cloud and DevOps certifications
- Proven track record leading customers' digital transformation through cloud services management
- Degree or certificate in Engineering, Mathematics, MIS, or Computer Science
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The Company
What We Do
...Powering Every Digital Transformation... Our mission is to enable companies and individuals to innovate at whatever speed they desire by providing critical operational outcomes as managed scenarios. [email protected] https://www.instagram.com/CloudFitSoftware/ https://twitter.com/cloudfitsw
