We are seeking a customer-centric and passionate Comfort Advisor to join our team. The Comfort Advisor/Sales Representative position will consist of analyzing customer needs for HVAC equipment, create a sales proposal, finalize the sale and follow up with each customer to ensure complete satisfaction.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to, the following:
- Provide customers with solutions for their HVAC and other home comfort needs
- Consult with potential and existing customers to provide a customized HVAC system solution including our exclusive maintenance program
- Serve as the leader of the sales process to ensure customer satisfaction
- Conduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfaction
- Follow-up with existing sales bids and leads to offer any additional information as needed to convert them into sales
- Overcome technical and business objections of prospective customers
- Emphasize salable features, quotes, prices and credit terms and prepare sales orders for jobs sold
- Build and maintain customer relationships
- Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc.
- Must be willing and able to work evenings and weekends
- 3-5 years HVAC air conditioning experience required
- Travel to homes and businesses daily as scheduled
- Troubleshooting the electrical systems in the AC and diagnostic repairs
- Familiar with new equipment, and high-end communicating systems.
- Conducting maintenance, and repairs on air conditioning (HVAC) systems.
- Diagnose system issues, make recommendations for repairs or replacements, and ensure that all work is completed in compliance with safety and environmental regulations.
- Repair and diagnose HVAC systems with excellent troubleshooting skills ensuring compliance with environmental regulations.
- Troubleshoot electrical systems and air conditioning units, utilizing schematics and mechanical knowledge.
Minimum Qualifications:
- High School Graduate or General Education Degree (GED) required
- Associate degree (two-year college or technical school) preferred
- At least 5 years of previous sales experience
- Prior in-home Residential HVAC Sales
- Valid Driver’s License
Why Elmers Home Services?
At Elmer's Home Services we empower our team to thrive and make a real difference in the communities we serve. Join a company that values innovation, collaboration, and your professional growth.
Apply today to launch a rewarding career with purpose.
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
License/Certification:
- Driver's License (Required)
For immediate consideration, please apply in person, or apply to this job post!
Skills Required
- High school diploma or GED
- At least 5 years of previous sales experience
- Prior in-home residential HVAC sales experience
- 3–5 years of HVAC air conditioning experience
- Valid driver's license
- Ability to troubleshoot HVAC electrical systems and perform diagnostic repairs
- Associate degree from a two-year college or technical school
What We Do
Cascade Services is a residential home-services platform that partners with independent HVAC, plumbing, and electrical contractors across the South Atlantic, Gulf States, and Southern United States. Its network of established local brands serves homeowners with heating, cooling, plumbing, and electrical work. Cascade supports its contractor partners through technician training, employee retention, and disciplined growth, while pursuing high-quality customer service and building a strong family of locally recognized service businesses.
