College Live Ops Coordinator - Big 10

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer).

So, if you want to join a “Best Place to Work” company and make the world say wow, let's talk.

Join the Team Revolutionizing College Sports!

Are you passionate about sports and technology? Do you thrive in dynamic environments where every day brings new challenges? Hawk-Eye Innovations is seeking a College Live Ops Coordinator in Chicago, IL to join our team and be part of delivering cutting-edge Synchronized Multi-Angle Replay Technology (SMART) to the Big Ten Conference.

About Us: Hawk-Eye Innovations (A Sony Sports Business) is a global leader in sports technology, providing innovative solutions for sports officiating and fan engagement. We're dedicated to revolutionizing the way sports are experienced and officiated, and we're looking for passionate individuals to join us in this mission.

Role Overview: As a College Live Ops Coordinator, you will be working as part of a growing team to deliver Video Replay (and the possibility of some tracking) services to the Big10 College Conference.

The sport we are working on with the Big10 College conference. This is our inaugural year with the B1G, and we are excited to bring this project to life!

Key Responsibilities of the Live Ops Coordinator position:

Assisting the Live Operations Team in getting the College project off the ground and maintaining service delivery.

• Produce thorough documentation for (and possibly deliver) training of college replay staff (both onsite technicians, and Chicago) - alongside Service Ops.

• Produce and refine thorough documentation for operational workflows (including but not limited to checklists, reporting, disaster recovery etc).

• Making sure to challenge process - identify any gaps and/or inefficiencies in the way things are done

Working closely with the Project team to:

• Assist in the completion of the Site Surveys required for all venues

• Assist in the onsite system installation for the Summer Sports and the creation of documentation for this

• Keep on top quirks for installs and beyond (alongside the Hardware QA team)

Working closely with the Tech Ops team:

• Although initially Tech Ops will be driving the software development, to be the first level of the resolution for operational issues and challenges (before handing over)

• Provide feedback on the software - from the functionality as well as an ease of use standpoint

• Get software set up and configured for the Live deliveries

The candidate will be responsible for ‘live’ operational quality of the Replay deliverables; ensure systems are set up correctly, and internally are fully functional to ensure delivery.

As with the nature of the events this spans, you will need to be prepared to work long days at weekends and midweek evenings, as we work whenever sport happens. For this first year, this will involve heavy days on Fridays and Saturdays.

We will equip you with the training, support and full exposure to our systems to perform your day to day tasks but also encourage development and progression to help make an impact on what we do.

What you'll bring to the Live Ops Coordinator position:

• A passion for collegiate sports and a proactive, problem-solving attitude.

• Knowledge in at least one Hawk-Eye service.

• Experience in remote support and communication.

• Attention to detail for completing documentation accurately.

• Desire to grow your career in the sports technology industry.

Ready to Make Your Mark? If you're ready to be part of an exciting journey and help shape the future of college sports, we want to hear from you! Apply now to join our team as a College Live Ops Coordinator and be part of the excitement at Hawk-Eye Innovations.

The anticipated salary range for this position is $43,112 to $57,482. This range does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.

Disability Accommodation for Applicants to Sony Electronics Inc. and Sony of Canada ULC.

Sony Electronics Inc. and Sony of Canada Ltd. provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. For reasonable accommodation requests, please contact us by email at [email protected], or you can mail your resume to: Sony Electronics, Human Resources Department, 16535 Via Esprillo, San Diego CA 92127. Please indicate the position you are applying for.