Collectively Bargained Benefits-Supervisor

Address: USA-PA-Carlisle-1149 Harrisburg Pike
Store Code: Total Rewards Administration (5135627)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Ahold Delhaize USA associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Acts as a subject matter expert on various benefit programs defined in our collectively bargained agreements (CBA), such as H&W programs, Pension programs, and various other types of activities dictated by the CBA. Evaluates benefit program functionality within the HR systems, along with interaction with third party administrators, recommending innovative ways to improve processes. Serves as quality assurance lead for CBA administration in support of consistent administrative practices. Develops and maintains department documentation and training aids. Acts as primary resource for team members. Coordinates various data resources and produces financial summary reporting for Finance related to all benefits programs, in support of SOX controls. Works with a variety of internal and external contacts, including vendors, auditors, brokers and regulatory agencies.
Principle Duties and Respnsibilities:

• Primary liaison with brand labor teams to assess CBA's and interpret content for necessary change management in the related HRIS system(s).
• Supports claims, contributions, and other data assessment initiatives as needed to assist the brand labor team(s) as well as external auditors and consultants.
• Reviews, updates and analyzes department documentation for accuracy and SOX compliance.
• Develops and supports training of new CBB Coordinators.
• Creates documentation and training of standard operating procedures for CBB team
• Coordinates business user acceptance testing of system functionality, including supporting the development of business requirements and test plans. Delegates detailed test scripts to CBB team for execution, and ensures tested updates are working properly post-migration to production.
• Develops standard operating procedures. Monitors administrative integrity, develops tracking systems to monitor assigned benefit program transactions and makes technical system improvement recommendations.
• Oversees the integrity and accuracy of financial data and vendor payments for Plan reconciliation.
• Stays current on benefit trends and applicable legislation.
• Additional job duties may be assigned as needed to meet the needs of the business and support our Values.

Qualification:

• Associate's Degree or equivalent combination of education and work experience.
• Minimum of 5 years of related work experience in Benefits Administration, claims processing, collectively bargained benefits or other benefits related area.
• Intermediate MS Office, Visio and Project skills.
• Advanced Excel skill
• HR systems knowledge.
• Strong understanding of ERISA and applicable benefit provisions.
• Reporting tools knowledge
• Strong Customer Service Skills.
• Basic accounting skills.
• Analytical and creative problem-solving skills.
• Strong oral and written communication skills.
• Strong organizational skills and detail orientation.
• Ability to instill customer focus in a work environment.
• Ability to influence with limited authority.

Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days.
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Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which also includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. When considered together, the companies of Ahold Delhaize USA comprise the largest grocery retail group on the East Coast and the fourth largest grocery retail group in the nation, serving millions of omnichannel customers each week.
Job Requisition: 390079_external_USA-PA-Carlisle