Collections Specialist

Job Description:

A Collections Specialist is responsible for assisting in cash applications, daily collections and responding to customer requests. They help us by ensuring Pluralsight receives payments for goods and services while maintaining outstanding customer service. 

Who you’re committed to being:

• A team player

• Self-motivated, self-starter

• Accountable to complete work in an efficient and complete manner

• Detail oriented

• Delivering the highest level of customer service

• Continually looking for ways to streamline and improve processes

What you’ll do:

• Learn and use daily collections and accounting systems

• Track unpaid invoices and follow up regularly with customers for payment, and coordinate with sales reps as needed

• Correspond regularly with sales reps regarding questions on invoices and customer requests

• Apply payments received to outstanding invoices

• Monitor and respond promptly to the constant inflow of e-mails to AR inbox and other communication channels

• Prepare AR Aging reports for weekly meetings with AR team and leadership

• Coordinate with customers and sales reps to send invoices and receive payments through EDI (electronic data interchange) as necessary

Experience you’ll bring:

• Professional work experience of 6 months- 1 year in Account Receivable is preferred.

• Experience with NetSuite, Salesforce, Tesorio, Hiver or other accounting systems is a plus

Requirements:

• Bachelor’s degree as a minimum qualification is mandatory.

• Proficient in Microsoft Excel
   

Why you’ll love working here:

• We’re a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location

• We’re mission-driven and values-guided.

• We have a strong commitment to diversity and belonging.

• We cultivate a culture of trust, autonomy, and collaboration.

• We’re lifelong learners and champion team member growth and advancement.

• We’ve got you covered: team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds, and more.

About us:

Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today’s tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. Pluralsight provides highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
 

Physical and Mental Requirements:

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement:

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight’s commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

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