What you'll do:
- Be a Financial Guide: Engage directly with consumers, utilizing your strong communication and negotiation skills to understand their unique situations and skillfully guide them to resolve outstanding account balances.
- Drive Positive Outcomes: Proactively manage a variety of communication channels—including inbound and outbound calls, email, and chat—to establish effective payment solutions and achieve account resolution goals.
- Exceed Expectations & Unlock Growth: Specialists who consistently meet and surpass key performance indicators (KPIs) for 6+ months unlock promotion opportunities!
- Champion Our Mission: Uphold the highest standards of quality and compliance, embodying our empathetic approach to debt recovery.
- Innovate & Collaborate: Work within a vibrant call center environment, contributing to a team that's constantly finding new ways to help consumers achieve financial stability.
Who you are:
- A Natural Persuader: You possess excellent professional communication and interpersonal skills, coupled with a genuine desire to influence positive outcomes. Prior experience in sales, customer retention, or in a role where you’ve handled objections & rejections a strong benefit
- Solution-Oriented: You're skilled in problem-solving, negotiating, and resolving conflicts, always looking for the win-win.
- Driven & Detailed: You have a keen eye for detail, strong critical thinking abilities, and are motivated by achieving results.
- Adaptable & Resilient: You thrive in a fast-paced, evolving environment and can expertly prioritize multiple tasks to ensure successful completion.
- Empathetic Professional: While results-driven, you're deeply committed to providing best-in-class customer service with compassion and understanding.
Qualifications
- High school diploma or GED required.
- High sense of ownership, resilience, and reputation of dependability
- Experience as a Collections Specialist, Collector, Collection Agent, Recovery Specialist, or similar is NOT required, but nice to have
TrueML Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TrueML and has not been reviewed or approved by TrueML.
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Healthcare Strength — Comprehensive medical plan options (including HSA‑eligible) plus dental and vision are paired with employer‑paid life/AD&D and short‑ and long‑term disability. Access to an EAP and wellness resources further strengthens overall health support.
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Leave & Time Off Breadth — Generous or unlimited PTO, nine company holidays, paid volunteer time, and paid parental leave for birth or adoption are prominently offered. Time‑away provisions are positioned to support work‑life balance.
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Wellbeing & Lifestyle Benefits — A remote‑friendly setup with home‑office support combines with PerkSpot discounts, recognition rewards, and the Wellness Coach app. These perks expand day‑to‑day flexibility and wellbeing options.
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What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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