What You'll Do
- Manage inbound and outbound calls with professionalism
- Negotiate fair payment plans and settlements with consumers
- Document all communications and account activity accurately
- Investigate and resolve disputes or billing discrepancies
- Ensure compliance with FDCPA and all company standards
- Balance independent work with strong team collaboration
Who You Are:
- Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!
- Outstanding verbal/written communication — professional tone always
- Ability to remain calm under pressure and handle rejection
- Goal-oriented, self-motivated, and competitive mindsetDetail-oriented with strong organizational skills
- Comfortable using multiple systems/screens simultaneously
- Positive attitude, adaptability, and strong work ethic
Why You'll Stay:
- No weekends – family-friendly schedule
- Supportive team environment with a competitive edgeFun monthly recognition contests and incentives
- Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off
- Long-term career growth in 3rd-party collections
What the Team is Saying
What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system.
After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company and expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM.
