What You'll Do:
- Drive Consumer Engagement: Manage a consistent flow of inbound and outbound calls, guiding conversations to help individuals establish a path toward financial stability
- Problem Solve: Investigate account details and work with consumers to resolve discrepancies or disputes.
- Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service
- Maintain Accurate Records: Document all communications and account activities across multiple digital channels
- Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
- Hit Your Targets: Maintain a high level of activity to meet daily goals and maximize your commission potential.
Who You Are:
- An Exceptional Communicator: You possess excellent verbal and written communication skills
- Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
- Solution-Oriented: You look past the surface of a "no" to find a "how."
- Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
- Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
- Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
- Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change
Why You'll Stay:
- Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required
- Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
- Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
- Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
- Generous Time Off: Recharge with paid vacation and personal time off (PTO)
- Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry
Qualifications & Experience:
- Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability
- Preferred: Experience in 3rd-party collections
- Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills
What the Team is Saying
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What We Do
TrueML makes financial technology that prioritizes customer experience and revolutionizes the experience of consumers seeking financial health. We’re a team of inspired data scientists, financial services industry experts, and customer experience fanatics creating experiences that serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring to ensure nobody gets locked out of the financial system. After more than 10 years in business, TrueML is excited to be expanding its footprint internationally. We are a growing, geographically diverse team with employees in 30 U.S. states and 7 different countries, with our key talent hub in LATAM. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference alongside hundreds of other inspired individuals.
Why Work With Us
Our functional teams are a diverse mix of employees from different backgrounds and geographies, with each individual bringing unique perspectives and experiences that encourage increased innovation in our products and services. Join TrueML and make a difference alongside hundreds of other inspired individuals doing impactful work.
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TrueML Offices
Remote Workspace
Employees work remotely.
TrueML is excited to be a remote-first company with team members across the US, Canada, and several countries in LATAM (Mexico, Argentina, Dominican Republic, and Costa Rica). Our teams frequently digitally collaborate & socialize across borders.
