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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
What you’ll do:
- Work with customers to satisfy any deficient balances
- Review, monitor, and engage with a high volume of customers per day
- Review delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties
- Accurately documents all account activities and pertinent information including but not limited to verifications and demographic changes
- Complete high-risk processes with accuracy (i.e. Bankruptcy, Cease/Desist, Attorney Representation, etc.)
- Meet individual and departmental objectives set by department management
- Efficiently assess and recommend action to members concerning all other loan issues
- Make recommendations to management for loans needing additional attention
- Strives to continuously improve the quality and productivity of work
- Be an important part of a lean but growing team with touch points across the organization
- Some evening and weekend hours will be required.
What you’ll need:
- 1+ years of first or third-party collection experience. Experience in a financial environment is desired; consumer delinquency and collections, credit underwriting, or customer service experience preferred
- Strong ability to negotiate repayment plans for early-stage accounts with varying levels of delinquency
- 1+ years of customer service experience with an aptitude in de escalating difficult situations
- College degree desired. High school diploma or GED required
- Exceptional organizational skills and attention to detail
- Strong work ethic and pride in work product
- Demonstrates a strong customer orientation.
- Ability to successfully adapt and adjust to changes in business, regulatory, and economic environments.
- Firm understanding of personal finance and credit industry best practices
- General computer literacy
- Aptitude for working independently while maintaining a team-first mentality
- Ability to work under tight deadlines and exhibit grace under pressure
- Desire to improve members financial situation but ability to make tough decisions
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office, Google Suite, and the ability to learn proprietary systems
Nice to have:
- Sales experience is a plus
- Skilled in developing both external and internal content such as customer communications and the development of procedures and work documents
- Skilled in root cause analysis and problem resolution with both quantitative and qualitative data
What the Team is Saying
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What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
