Collateral Services Operations Delivery Associate

Job Description
Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in Collateral Services Operations team to partner with the Business to provide a comprehensive view of Trade Support.
As a Trading Services Collateral Services Operations Associate in Trading Services Collateral Services Operations Delivery team, you will play a crucial role in ensuring the seamless delivery of operational service levels for our Collateral Services business. You will work closely with stakeholders to enhance client experiences and drive operational improvements. You will have a unique opportunity to be part of a team that values collaboration, innovation, and excellence.
Job responsibilities

• Lead, manage and maintain operational service levels for clients.
• Manage incoming and outgoing client queries related to the end-to-end Collateral Management function.
• Own operational escalations from identification through to remediation.
• Utilize available data to provide meaningful analysis to clients to highlight areas for improvement within their operating model.
• Train clients on self-service portals and provide education on reporting suite.
• Partner with Relationship Management teams to deliver Client Service reviews and Due Diligence workshops.
• Develop an excellent network of internal stakeholders across the business to assist clients in navigating the Firm.
• Work directly with Onboarding for all incremental on-boarding and off-boarding, ensuring key tasks such as entitlements, reporting, and instructions to the Collateral system are timely and accurate.
• Own the Change Management agenda for client requests for product and/or reporting enhancements, changes, or additions. Drive for a consistent support model across clients (limit bespoke processes).
• Facilitate regulatory and business notifications and mailings through Client Newsflash emails.
• Review client reporting to ensure it is in line with trends and expectations.

Required qualifications, capabilities, and skills

• Strong client focus and orientation.
• Excellent verbal and written communication skills for clear executive messaging.
• Effective client management skills and ability to deliver challenging messages.
• Excellent attention to detail and accuracy.
• Ability to understand complex models within the financial sphere.
• Problem-solving and data analysis.
• Ability to prioritize and work under pressure.
• Ability to work under own initiative and in collaboration with other teams.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.