Collateral Review Manager

The Collateral Review Manager is responsible for overseeing residential appraisal and valuation review activities within Collateral Risk Management (CRM). This role ensures that appraisal and valuation products used in lending decisions comply with applicable regulatory requirements, investor guidelines, company policies, and appraisal independence standards. The manager provides leadership and guidance to appraisal analysts, supports risk management initiatives, manages review escalations, and serves as a key partner to Credit Risk, Operations, Underwriting, Secondary Marketing, Fulfillment, and other business stakeholders.

Primary responsibilities include:

• Manage and oversee appraisal and valuation review activities for mortgage, home equity, portfolio, and private banking products.
• Ensure appraisal reviews are completed in accordance with Interagency Appraisal and Evaluation Guidelines, investor requirements, regulatory guidance, and internal policy.
• Complete second level reviews as needed or required to validate that appraisal conclusions are reasonable, supportable, and appropriate for lending purposes.
• Monitor appraisal review quality, consistency, and adherence to established review standards.
• Provide guidance and direction to appraisal analysts regarding complex valuation and eligibility matters.
• Ensure compliance with Appraiser Independence Requirements (AIR), USPAP, investor requirements, and applicable regulatory guidance.
• Identify, assess, and escalate collateral-related risks.
• Support regulatory examinations, audits, quality assurance reviews, and internal control testing.
• Assist in the development and maintenance of collateral risk management policies, procedures, and controls.
• Maintain awareness of emerging regulatory and industry developments impacting collateral valuation and appraisal review practices.
• Review and decision complex collateral issues, appraisal disputes, valuation deficiencies, and escalation requests.
• Determine when appraisal revisions, upgrades, or replacement valuation products are warranted.
• Exercise delegated authority regarding materially deficient appraisal reports and replacement appraisal requirements.
• Partner with senior management and business stakeholders to resolve complex collateral and valuation-related matters.
• Develop, maintain, and update departmental procedures and operating standards.
• Evaluate opportunities for process improvement, automation, and enhanced operational efficiency.
• Ensure procedures remain aligned with policy, regulatory requirements, and business objectives.
• Maintain documentation supporting audit, compliance, and operational readiness.
• Lead, coach, and develop appraisal analysts and collateral review staff.
• Provide technical guidance regarding appraisal methodology, collateral eligibility, valuation analysis, and policy interpretation.
• Support hiring, onboarding, training, and ongoing professional development activities.
• Foster a culture of accountability, compliance, risk awareness, and continuous improvement.
• Serve as liaison to Sales to provide notification of issues, obtain additional documentation, etc.

Qualifications, Education, Certifications and/or Other Professional Credentials:

• Bachelor's degree or equivalent combination of education and experience.
• Extensive experience in residential appraisal review, collateral risk management, mortgage underwriting, appraisal operations, or related field.
• Strong knowledge of:
  • Interagency Appraisal and Evaluation Guidelines
  • USPAP
  • Appraiser Independence Requirements (AIR)
  • Fannie Mae and Freddie Mac appraisal requirements
  • Residential mortgage lending and collateral risk management
• Experience interpreting and applying credit policy, investor guidelines, and regulatory requirements.
• Strong analytical, decision-making, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and complex escalations in a fast-paced environment.

Preferred Qualifications:

• Prior leadership experience managing appraisal reviewers, appraisal analysts, quality assurance staff, or collateral risk professionals.
• Experience supporting regulatory examinations, internal audits, and investor reviews.
• Experience with residential appraisal review systems and loan origination platforms.

Hours & Work Schedule

• Hours per Week: 40+
• Work Schedule: Mon-Fri

Pay Transparency
The salary range for this position is $98,000 - $128,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is 
based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work 
arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid 
time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit 
https://jobs.citizensbank.com/benefits 

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.