The Coding Client Success Manager is responsible for serving as a trusted partner to large agency clients by addressing medical coding problems and providing guidance to the internal coding teams. The scope of this job includes collaborating with clients and internal teams to optimize the coding experience, drive client satisfaction, and maximize coding accuracy.
This position is based at WellSky’s World Headquarters in Overland Park, KS. We invite you to apply today and join us in shaping the future of healthcare!
Key Responsibilities
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Oversee daily operations and act as the primary point of contact for agencies with more than 500 records coded per month.
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Proactively identify and assist with client concerns, manage communications and information flowing across internal teams, and address any client needs.
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Escalate client issues and concerns appropriately and effectively for the right visibility and intervention.
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Participate in client strategy sessions including business reviews and roadmap sessions.
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Collaborate with implementation teams to set timelines for new client onboarding and implementation based on current and future staffing models.
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Perform other job duties as assigned.
Required qualifications
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Bachelor’s Degree or equivalent work experience
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At least 4-6 years of relevant work experience
Job Expectations
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Willing to work additional or irregular hours as needed
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Must work in accordance with applicable security policies and procedures to safeguard company and client information
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Must be able to sit and view a computer screen for extended periods of time
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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
- Excellent medical, dental, and vision benefits
- Mental health benefits through TelaDoc
- Prescription drug coverage
- Generous paid time off, plus 13 paid holidays
- Paid parental leave
- 100% vested 401(K) retirement plans
- Educational assistance up to $2500 per year
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What We Do
WellSky is a technology company advancing human wellness worldwide. Our software and professional services address the continuum of health and social care — helping businesses, organizations, and communities solve tough challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide.
WellSky serves more than 20,000 client sites around the world — including the largest hospital systems, blood banks and labs, home health and hospice franchises, government agencies, and human services organizations.
Informed by 40 years of providing software and expertise, WellSky anticipates providers’ needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care’s potential and maintain a healthy, flourishing world.
