Coding Account/Operations Manager

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com

Summary
The Coding Operations and Account Manager (COAM) provides long-term strategic and daily operational management for the organization's assigned client(s). This position will assist with the ongoing and continuous development and implementation of all coding services by managing resources and ensuring employees work efficiently while maintaining quality expectations for their assigned client(s). The role of the COAM includes establishing and maintaining positive relationships with current and past client contacts, coders, and team members from various revenue cycle management departments, both internal and external. Monitoring and assuring the coding team meets productivity and quality standards while tracking and maintaining DNFC goals and other service-level agreements. The COAM initiates and coordinates mentoring coders, including but not limited to providing ongoing coding education, training, and professionalism.

Essential Functions

• Serve as the point of contact for assigned clients, coders, and other stakeholders.

• Manage both on and offshore coding resources, including payroll and task assignment.

• Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.

• Assist in developing and growing coding services, including recruiting and hiring staff.

• Perform or oversee coding, quality reviews, and other middle revenue cycle services.

• Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.

• Prepare and provide weekly reports to appropriate internal and external stakeholders.

• Prepare business status reports and present them to clients.

• Ensure proper alignment of coding staff based on project scope and goals.

• Mentor and train internal coding staff.

• Create, maintain, and enforce standard operating procedures for the department.

• Other duties as assigned.

Required Skills and Experience

• Excellent working knowledge of coding and complete revenue cycle management services.

• Strong professional verbal and written communication skills.

• Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.

• Minimum of 5 years of experience in middle revenue cycle or a related field.

• Minimum of 3 years of employee and client management experience in a remote environment.

Preferred Skills and Experience

• Strong managerial, leadership, and interpersonal skills.

• Excellent organizational skills.

• A team player, always willing to contribute to the organization.

• Use of Microsoft and Windows products.

Certificate, License, or Registration

• Coding credential from AAPC or AHIMA