POSITION SUMMARY
Provide the highest level of quality and service to our guests in an incredibly friendly atmosphere. Serve beverages to guests at tables in the restaurant as they are ordered by the servers; assist in clearing glassware and guest requests.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
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Serve beverages to guests promptly and accurately as ordered by servers, following all portioning, garnishing, and presentation standards.
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Provide friendly, attentive service by responding promptly to guest needs and communicating concerns or requests to servers or managers as needed.
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Communicate effectively with bar and service staff to ensure seamless and timely drink delivery. Confirm drink modifications, allergy indicators, and special requests before delivering items to guests.
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Accurately take beverage orders and input them into the POS system in a timely manner.
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Assist in clearing glassware and dishes from guest tables, counters, or bar tops and transport them to the appropriate dish station for cleaning.
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Keep service areas fully stocked, organized, and clean, including garnishes, glassware, napkins, and bar supplies.
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Assist in monitoring guests' physical condition when entering the restaurant and bar; monitor alcohol consumption while on the premises to ensure all HCR and county serving policies are followed. Take appropriate steps according to HCR policy to reduce the occurrence of alcohol related issues.
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Maintain awareness of table numbers, guest seat numbers, and dining room sections to ensure accuracy and efficiency in service.
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Adhere to all sanitation, food safety, and workplace safety procedures.
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Perform other related duties as assigned by management to support operational needs.
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Report for work on time and uphold expectations for attendance, uniform, and professional conduct. Regular attendance is an essential function of this job.
Qualifications
POSITION QUALIFICATIONS
Competency Statement(s)
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Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
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Working Under Pressure - Ability to complete assigned tasks under stressful situations.
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Safety - Ability to work safely by following all safety policies and procedures.
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Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
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Communication - Ability to communicate effectively with coworkers, guests, and management to ensure all needs are met.
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Response to Direction - Receive and follow directions from supervisors; follow direction of computer generated tickets.
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Teamwork Abilities - Ability to work together with a team in a positive manner to achieve a common goal.
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Friendly & Energetic - Ability to exhibit a cheerful demeanor towards others and bring energy to the performance of the task.
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Neat & Well Groomed - Neat & Well Groomed
SKILLS & ABILITIES
Experience:
Six months to one year related experience preferred.
Computer Skills:
None required, however experience with POS a plus.
Certifications &
Licenses:
Must take an pass all training tests 85% or higher.
PHYSICAL DEMANDS
N (Not Applicable)
Activity is not applicable to this position.
O (Occasionally)
Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)
F (Frequently)
Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)
C (Constantly)
Position requires this activity more than 66% of the time (5.5+ hrs/day)
Physical Demands
Lift/Carry
Stand
C
Walk
C
Manually Manipulate
F
Reach Outward
C
Reach Above Shoulder
O
Climb
F
Squat or Kneel
O
Bend
F
Grasp
C
Speak
C
11-20 lbs
C
21-50 lbs
O
Push/Pull
13-25 lbs
F
26-40 lbs
O
Other Physical Requirements
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Vision (Near, Distance, Color, Peripheral, Depth)
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Sense of Sound - Hear verbal requests by guests, coworkers, and managers
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Sense of Smell
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Sense of Taste
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Sense of Touch
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Ability to wear Personal Protective Equipment (PPE) - Non-slip shoes
WORK ENVIRONMENT
Fast paced, high energy, moderately noisy environment containing multiple personality types. Can become crowded and can become high pressure.
Skills Required
- Six months to one year related experience
- Experience with POS systems
- Must take and pass all training tests with 85% or higher
- Regular attendance, punctuality, professional conduct, and adherence to uniform standards
- Adhere to all sanitation, food safety, and workplace safety procedures
- Monitor guest alcohol consumption and follow HCR/county serving policies
- Ability to stand and walk for long periods and perform physical tasks (lift/carry up to 11-20 lbs frequently)
- Ability to wear required PPE (non-slip shoes)
What We Do
Handcrafted Restaurants is a multi-concept restaurant group founded by Chef Peter Merriman and Bill Terry. The company is dedicated to mastering the craft of food, drink, and merrymaking with Aloha. They operate a collection of vibrant, casual dining concepts throughout Hawaii, emphasizing sustainability, local ingredients, and genuine hospitality to celebrate Hawaii's farming, ranching, and fishing communities.
