How you'll make an impact:
- Maintain detailed knowledge in function area(s) related to COBRA and Direct Bill
- Serve as an internal resource, troubleshoot questions and provide issue resolution using product, file and system knowledge
- Serve as a knowledgeable contact for internal departments
- Communicate with other teams and employers through service requests to resolve account discrepancies
- Create, update and maintain member plans and balances
- Create, update and maintain employer plans
- Process incoming files and accurately report errors
- Facilitate peer training when requested
- Identify trends to improve employer's, consultant's, partner’s and third-party vendor's experience
- Ensure requests made by internal departments, consultants, brokers and employers are resolved in a timely manner
- Attend regularly scheduled one on one meetings with direct supervisor for professional development and goal setting
- Work with your team and other departments to ensure a positive customer experience
- Create efficiencies and improve processes for employers, consultants and third-party vendors
- Maintain a continuous improvement approach to work
- Participate in ongoing learning, development opportunities and sharing of knowledge
- Maintain attendance and punctuality standards
- Maintain expected quality and performance metrics
- Must participate in team meetings and one on ones via video and phone
- Assist with special projects
Experience you'll bring:
- All other duties as assigned
- Assist with special projects
- Continually work on improving departmental workflow
- Maintain policy according to HIPAA
WEX Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about WEX Inc. and has not been reviewed or approved by WEX Inc..
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Leave & Time Off Breadth — Leave offerings are portrayed as a standout, with generous PTO and additional paid time for volunteering. Time-off flexibility is also positioned as a meaningful part of the overall rewards experience.
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Retirement Support — Retirement benefits are presented as strong, including a 401(k) match that is described as competitive. This element appears to materially strengthen the total rewards package even when cash compensation feels less compelling.
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Strong & Reliable Incentives — Variable compensation is sometimes framed positively through bonuses and uncapped earning potential in sales-oriented roles. Stock options are also cited as an additional reward component that can improve perceived total compensation.
WEX Inc. Insights
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What We Do
We simplify complex payment systems for fleets, corporate payments, and healthcare—unlocking insights, opportunities, and efficiencies to give you greater control of your business. Powered by the belief that complex payment systems can be made simple, WEX (NYSE: WEX) is a leading financial technology service provider across a wide spectrum of sectors, including fleet, travel and healthcare. WEX operates in more than 10 countries and in more than 20 currencies through approximately 4,900 associates around the world. WEX fleet cards offer approximately 14 million vehicles exceptional payment security and control; our travel and corporate solutions business processes over $35 billion of purchase volume annually; and the WEX Health financial technology platform helps 343,000 employers and more than 28 million consumers better manage healthcare expenses.
