About Chamberlain Group:
Chamberlain Group is a global leader in access solutions. Our leading brands like LiftMaster, Chamberlain, Merlin and Grifco are found in millions of homes and commercial applications across the globe. Our innovative products powered by the myQ digital ecosystem provide customers with smart access solutions to move safely through garages, homes, communities, businesses, and storage facilities.
At Chamberlain Group, we hire smart people to work on cool products for a connected world.
About our Internship Program:
At Chamberlain Group, our interns work on real, meaningful projects that are at the center of our business strategy and our company’s transformation. Our program offers you:
- Development & Skills Training: We offer informative workplace success sessions to hone your skills, covering topics from time management to effective communication.
- Networking: Events are open to interns and full-time employees to encourage early-career networking and guidance opportunities.
- Mentorship: You’ll be assigned a full-time employee as your mentor who will guide you throughout your program.
- Conversations with Leaders: Meet with and learn from our CEO and other leaders at CG through intimate and authentic Q&A sessions.
- Community Giving: Attend volunteer outings with other interns to give back in the community.
Note: This is a full-time, on-site (hybrid) Co-op opportunity from late Aug/ early Sept – Dec 2025 (~16 weeks) in Oak Brook, IL.
About the Role:
As a Customer Success Consultant Co-op within Chamberlain Group’s Emerging Business Group, you will gain hands-on experience with our myQ Enterprise software, CRM tools, and knowledge management systems. You’ll support the development and execution of customer communication cadences to maintain regular touchpoints and engagement. You will also contribute to documenting solution functionality to enhance our internal knowledgebase, helping both our team and our customers access information more efficiently. This work will also support onboarding and training for new team members and customers on the myQ Enterprise platform.
You’ll learn about Chamberlain’s IoT-enabled commercial hardware and our myQ Enterprise software, which is deployed in warehouses and distribution centers. You’ll collaborate with Customer Success Managers and contribute to supporting both new and existing customers.
Essential Duties and Responsibilities:
Customer Success Consultant Co-ops can expect to:
Learn the myQ Enterprise software through hands-on experience, testing, and assisting in customer support
Build out sections of our knowledgebase by documenting how key software features and functions work
Create and track software issues (Jira) and maintain knowledgebase content (Confluence and other platforms)
Use Salesforce to document and track customer interactions
Attend and participate in internal and external meetings, including product demos and issue reviews
Collaborate with cross-functional teams across the organization
Assist team members with various projects as needed
Follow all health and safety guidelines and company policies
Minimum Qualifications:
Currently pursuing a bachelor’s degree in business, communications, marketing, supply chain, or a related field at an accredited college or university
Ability to work onsite at our Oak Brook, IL office (15 miles west of Chicago) at least 3 days per week
Willingness to travel within the U.S.
Preferred Qualifications:
Basic understanding of project management principles
Familiarity with CRM, knowledge management, or issue tracking tools (Salesforce, Jira, and Confluence preferred)
Proficient in Microsoft Office Suite
Strong written and verbal communication skills
Solid analytical and problem-solving abilities
We are currently only considering applicants for internship and co-op positions who do not require employment sponsorship now or in the future. Candidates working on OPT authorization will not be considered.
Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.
Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].
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What We Do
Chamberlain Group is a global leader in intelligent access and Blackstone portfolio company. Our innovative products, combined with intuitive software solutions, comprise a myQ ecosystem that delivers seamless, secure, access to people's homes and businesses. Our recognizable brands, including LiftMaster® and Chamberlain® , are found in 50+ million homes, and 10+ million people rely on our myQ® app daily to control and monitor their homes, communities and businesses, from anywhere. Our patented vehicle-to-home connectivity solution, myQ Connected Garage, is available in millions of vehicles from the leading automakers.
Why Work With Us
At CG, our ONETEAM is united by our mission to make access simple. As a pioneer in the smart access industry, you'll have the opportunity to develop products that make a direct impact on the daily lives of millions of people -- allowing them to seamlessly and securely access their homes, communities and businesses.
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Chamberlain Group Teams
Chamberlain Group Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We seek to balance individual, collective and business needs while leveraging the benefits of working remotely and working in the office.
