Co-Manager

WHAT YOU WILL DO

• Hire and develop a team that are passionate about medical cannabis and the service they provide.
• Lead by example through being the ultimate illustration of service, dedication, pace, positivity, and energy.
• Mentor, motivate, elevate, and inspire the team through training and performance reviews to ensure the Company’s culture and expectations are met and exceeded.
• Guide patients and employees with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Effectively and diplomatically handle employee or customer concerns and complaints.
• Work closely with the Dispensary Training Manager to train store staff by reviewing, revising, and implementing training materials; delivering training sessions; understanding the staff needs of the store, and build depth on the bench to ensure all Company initiatives can be expedited with ease.
• Maintain thoughtful store scheduling to drive revenue, control overhead while considering the individual needs of the dispensary staff.
• Maintain a comprehensive understanding of cannabis, its various forms, its chemical composition, effects, dosing, titrations, methods of consumption, and quality metrics.
• Present a professional image in appearance, actions, and words.
• Ensure accuracy with all cash handling.
• Assist with weekly, monthly, yearly business analysis, and communication in support of the General Manager
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
• Complete daily and weekly tasks/duties as assigned by the Store Manager(s) and Regional Manager
• Responsible for overseeing the performance of Customer Consultants and the development, recruiting, training, and retention of employees, including coaching staff for internal promotions and increased responsibilities.
• Meets operational expectations and maintains high product quality standards by following and upholding all Beyond/Hello’s policies, procedures, and security protocols.
• Responsible for following Retail Operations Policy to ensure consistent store operations across all retail locations of The Beyond/Hello brand; Creating brand loyalty, brand consistency, and ensuring repeat guest visits.
• Inventory Management oversight.

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
• Minimum of five years combined dispensary, call center, retail, sales, hospitality, or customer service experience
• Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
• High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
• Must be comfortable adding, subtracting, multiplying, and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting and standing
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl
• Must be able to work a flexible schedule to include weekends and holidays; May be requested to work additional time, as business demands require
• Complete any needed assistance, including oversight and coverage outside of
• the assigned region as needed
• An environment with a moderate to loud noise level