About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Consultant – Xceptor developer and support
Job Summary
We are seeking a proactive and detail oriented Production Support Consultant with hands on experience in Xceptor, a leading data automation platform. In this role, you will be responsible for ensuring the stability, reliability, and performance of Xceptor workflows solutions in production. You will collaborate with technical teams, business stakeholders, and platform owners to troubleshoot incidents, manage escalations, and drive service improvements in a mission critical environment.
Key Responsibilities
- Provide Level 1 and Level 2 support for Xceptor workflows, ensuring high availability and timely resolution of incidents for solutions deployed
- Monitor production schedules proactively.
- Troubleshoot and resolve technical issues in real-time, including workflow failures, data anomalies, and performance bottlenecks.
- Investigate root causes of incidents, document findings, and implement preventive solutions.
- Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
- Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
- Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
- Assist in batch job scheduling, reporting, and operational metrics tracking.
- Participate in regular on call rotations and support coverage, including weekends and holidays, as needed.
- Contribute to automation and continuous improvement initiatives within the Xceptor support framework.
- Strong analytical, problem solving, and troubleshooting abilities
- Ability to work in a team-based environment, as well as, the ability to work independently
- Quickly grasp the business problem and translates into tangible, usable actionable outputs
Required Qualifications
- Bachelor’s or Master’s degree in any technical area with 8+ years of overall experience
- Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains
- Hands on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
- Strong understanding of production support practices including incident, problem, and change management (e.g., ITIL framework).
- Familiarity with SQL and data analysis for troubleshooting and log inspection.
- Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
- Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.
Preferred Skills
- Certified Xceptor Developer Foundation and Advanced
- Prior experience in financial services would be an advantage
- Development exposure to other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UiPath) would be an advantage.
US hour coverage (6 PM–3 AM IST and 9 PM–6 AM IST)
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
Skills Required
- Bachelor's or Master's degree in a technical area with 8+ years of overall experience
- Minimum 3+ years of experience in Xceptor application support
- Hands-on experience with Xceptor (workflow design, data ingestion, transformations, validations, output generation)
- Strong understanding of production support practices including incident, problem, and change management (ITIL)
- Familiarity with SQL and data analysis for troubleshooting and log inspection
- Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M)
- Certified Xceptor Developer Foundation and Advanced
- Development exposure to other automation tools (Alteryx, Blue Prism, Power Automate, UiPath)
- Excellent communication skills and ability to work collaboratively in a global, fast-paced environment
- Willingness to participate in on-call rotations and work US-hour coverage (night shifts in IST)
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
-
Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
-
Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
-
Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
Gallery
