About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.
Our EVP's: At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.
Job Description:
Provide technical support for client's cases related to the new products and services acquired after arrangement with Department Head.
Set-up new Client Banks/services on supported systems based on the filled questionnaire as well as identifies the banks privileges.
Provide technical support for other NI teams concerned with the “NI systems” and supported services In addition to providing trainings to new hires on how to operate the system.
Manage the communication with system vendors to acquire new features and find solutions to current system bugs after arrangement with Department Head.
Test new products/services received from vendor side
Handle documentation, training materials & presentations and also end user manuals related to systems
Test new products/services received from vendor side
Review Upgrade assigned tasks
Review Banks’ Migration projects related tasks
Performs other related duties as requested by the company.
Responsibilities:Review & setup new banks and services on NI systems according to each bank’s requirements
- Attend internal and external Banks & NI technical Trainings.
- Follow up and report technical issues to vendor.
- Test new products/services received from vendor side.
- Prepare systems ‘documentation / end user manuals / presentations.
Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.
Skills Required
- Set up new client banks and services on supported systems based on questionnaire and bank-specific privileges
- Provide technical support for NI systems and supported services, including escalation and issue follow-up
- Conduct testing of new products and services received from vendors
- Manage communication with system vendors to request features and resolve system bugs
- Prepare and maintain system documentation, end-user manuals, training materials, and presentations
- Review and support upgrade tasks and banks' migration project tasks
- Deliver and attend internal and external technical trainings
What We Do
At NI, we Engineer Ambitiously. We celebrate creative problem solving. And we take our customer relationships to heart. We believe in the power and potential of making connections—between people, ideas, and technology. In fact, connection is central to everything we do. We constantly challenge ourselves to find those connections because that’s what creates a path forward. This means bringing the right people together to build solutions that make a difference. It means combining fresh perspectives with new technologies to turn your vision into reality. For more than four decades, we’ve set the standard in automated test and automated measurement systems. We’re proud to partner with the talented engineers and enterprises using our systems to solve the world’s most pressing technology challenges and build better businesses. From data and automation to research and validation, our tailored, software-connected approach is rooted in helping you engineer what’s next. As your trusted partner, we’re committed to helping you set your goals higher and reach them sooner. We’re here for you, for each other, and for the next generation of innovators who think bigger, aim higher, and go faster. Let’s Engineer Ambitiously.
