CMP Manager

Posted 25 Days Ago
Be an Early Applicant
Phoenix, AZ, USA
In-Office
Mid level
Travel
The Role
The CMP Manager oversees the team to enhance tour flow and VPG, resolves guest issues, recruits and trains new team members, and ensures policy compliance.
Summary Generated by Built In

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Essential Job Responsibilities
• Manage team to meet and exceed budgeted tour flow and VPG through training,
motivation, contests and strategic scheduling.
• Field Leader - motivate, train, oversee CMAs and deliver supplies.
• Help resolve guest issues, complaints.
• Assist with reports and site updates.
• Resort tour reception and sales/marketing liaison.
• Recruiting, Interviewing and Hiring CMAs.
• Training - new hire and ongoing.
• Attendance record keeping.
• Comply with Human Resource and company policies.
Requirements:
• Excellent communication skills, previous supervisory experience.
• History of reliability, dependability and effective follow through.
• 2 years management or supervisory and 1 year timeshare, timeshare or vacation ownership
experience required (CMP, OPC).
• Must be able to lift 25 lbs.
• Use of personal vehicle, valid driver's license and insurance required.
• Must be able to work flexible schedule.
• Must be proficient at Excel, Word and Outlook (Microsoft Office).
• Must have High School/GED.




How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

  • Medical
  • Dental
  • Vision
  • Flexible spending accounts
  • Life and accident coverage
  • Disability
  • Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
  • Wish day paid time to volunteer at an approved organization of your choice
  • 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
  • Legal and identify theft plan
  • Voluntary income protection benefits
  • Wellness program (subject to provider availability)
  • Employee Assistance Program


Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.

Skills Required

  • 2 years management or supervisory experience
  • 1 year timeshare or vacation ownership experience
  • Excellent communication skills
  • Previous supervisory experience
  • Must be able to lift 25 lbs
  • Valid driver's license and insurance
  • High School/GED
  • Proficient at Microsoft Office

Travel + Leisure Co. Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travel + Leisure Co. and has not been reviewed or approved by Travel + Leisure Co..

  • Healthcare Strength Health coverage includes medical, dental, and vision options with HSA and FSA accounts. Company-paid life and disability coverage plus a wellness incentive that can reduce premiums expand the breadth of care.
  • Retirement Support Retirement offerings include a 401(k) with a company match available after an initial waiting period and enrollment soon after hire. These features strengthen long-term financial security alongside base pay.
  • Wellbeing & Lifestyle Benefits Travel discounts across brands, paid volunteer time, recognition programs, and learning and tuition support are emphasized. These lifestyle and development perks add meaningful non-cash value aligned with the company’s travel focus.

Travel + Leisure Co. Insights

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The Company
HQ: Orlando, FL
10,001 Employees

What We Do

Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top travel content, travel services including the brand’s eponymous travel club, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions each year, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.

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