ServiceNow CMDB Analyst

• Hybrid working model with 3 days per week in our Sydney office.
• Max-term opportunity until 30 June 2027 supporting a major CMDB and Service Management uplift program, with potential for extension.
• Drive meaningful change by improving data governance, service visibility and operational performance across a critical technology environment.

We are seeking an experienced ServiceNow CMDB Analyst to lead data quality, governance and continuous improvement initiatives across our ServiceNow Configuration Management Database (CMDB). This role will focus on strengthening the integrity, ownership and governance of configuration data while supporting service management, operational resilience and technology decision-making.

Working closely with technology teams, service owners, asset managers and platform specialists, you will help establish sustainable governance practices, improve data quality standards and ensure the CMDB remains a trusted foundation for technology operations.

What You'll Be Doing

• Driving CMDB data quality improvement initiatives to enhance the accuracy, completeness and reliability of configuration data.
• Establishing governance frameworks, ownership models and accountability structures for Configuration Items (CIs).
• Monitoring and reporting on CMDB health, data quality metrics and compliance outcomes.
• Developing and embedding certification, attestation and review processes to support ongoing governance.
• Partnering with technology stakeholders to identify data issues, remediation opportunities and process improvements.
• Supporting service mapping, discovery and ITOM initiatives to improve service visibility and data integrity.
• Promoting best practice Configuration Management processes and educating stakeholders on their responsibilities.
• Contributing to continuous improvement initiatives that strengthen asset lifecycle and service management practices.

What You'll Bring

• Hands on experience working with ServiceNow CMDB, including improving CMDB data quality, health and governance.
• Practical experience with Configuration Management, including CI ownership, data quality, certification or attestation and remediation.
• Experience working with ServiceNow Discovery, Service Mapping or IT Asset Management would be highly regarded.
• Strong understanding of ITIL practices and service management principles.
• Strong analytical skills, including developing reporting and metrics to identify and drive improvements.

Be More
Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility. Your individual growth and success drives the RBA forward as an organisation. Be more means you can do more, for yourself and for Australia.
Why RBA?
The RBA makes an important contribution to the Australian economy through the pursuit of national economic policy objectives and associated activities in financial markets and banking. We also issue Australia's banknotes and operate infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people. Made up of specialists across a wide range of fields, our people, values, and culture play a critical role in achieving our objectives. Striving to be Open & Dynamic, we consider and incorporate different perspectives, work across teams and are transparent with each other, whilst delivering quality together effectively and focusing on outcomes by prioritising, testing, learning, and refining as we go. Our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve. We encourage intelligent inquiry and we treat one another with respect while promoting the public interest through our efforts. We know it is the growth and success of our people that drives the RBA forward. Come and make a bigger contribution while you build and develop your own skills too, because being more means you can do more, for yourself and for Australia.
The Reserve Bank of Australia is committed to equity, diversity and inclusion through key initiatives. We welcome and encourage applicants from diverse backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse background, those living with a disability and from the LGBTQ+ community. We are committed to making the recruitment process fair and equitable for all our candidates.

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