KOTS is a dynamic and rapidly growing company committed to providing innovative and quality solutions in the housing sector. We are seeking a motivated and experienced professionals in Area Operations to join our team and play a key role in managing and optimizing our operations in Bangalore.
Job Designation :: Cluster Manager
Experience :: 10+ years in facility management (preferably residential real estate.)
Job Loction :: Bangalore
Employment type :: Full Time Field work.
Monday to Friday 8:00 AM to 6:00 PM & Saturday half day 8:00 AM to 1:00 PM
Workdays :: 5.5 days with fixed Sunday week off.
(Work from home is Not available)
Bike: Required
Role & responsibilities
1. Tenant Relations and issue management
- Check In, CheckOuts for Tenants.
- Tenant Escalations.
- Foster positive relationships with tenants to ensure tenant satisfaction and retention.
2. Building Maintenance :
- Drive the Planned Building Maintenance activities w.r.t electrical, plumbing, cleaning, services , AMCs , etc..
- Drive property inspections to identify maintenance needs and address them promptly.
- Ensure accurate records of registries for all properties within the given Cluster. Ex:- Staff Attendance, Inward/Outward registries, Parcel & courier registries etc..
- Ensure the records of Inventory items within all properties common area & inside flats is maintained.
- All incidents, queries reported by ground staff should be addressed to resolution to avoid recurring issues.
3. Staff management ::
Cluster Manager is required to manage operations related to all staff. Staff Types include -
i) Management team staff = Facility Managers & Team Leads & Operations Executives.
ii) Resource staff = Plumbers, Eelctriciancs, Housekeeping etc..
__ For the above staff, ensure the process adherance & compliance right from onboarding until deboarding including the Staff leave & attendance management & notice for resignations etc..
Give periodic Trainings & Feedback to all staff on performance & process updates.
Co-ordinating with the manpower agencies for ensuring the staff deployments.
4.Reports ::
- Start of the Day & End of the Day reports across all properties within the clusters should be verified.
- Monthly Building Audit reports should be submitted.
- Monthly utility reports , expense reports should be submitted.
Qualifications & skills that is required for this role ::
- Ability to set the right expectations with the tenants
- Ability to communicate with good articulation
- Structured well organized and consistent with work
- Bachelor's degree in facilities management, real estate, or a related field (preferred).
- Knowledge of maintenance and repair
- Ability to independently travel to properties within the assigned geographical cluster
CTC Package :: 8 to 10 lacs per annum
- Real Estate
Full-time
RequirementsCriteria
Having a Bike is preferred
Ability to independently travel to the assigned properties
Skill 1
Ability to manage the Property Managers & ground staff like housekeeping , security guard , electricians & plumbers
Skill 2
Ability to handle customer queries like repair and maintenance , check-IN , check-OUT etc..
Skill 3
Building maintenance
PRIVATE & CONFIDENTIAL*
KOTS RENTING PVT LTD
GROSS COMPENSATION
Job role - Cluster Operations Manager
Annually
1. Total Salary
₹770,000
1.a - Fixed component
₹700,000
1.b - Variable Pay component - based on performance ( quarterly payout )
₹70,000
2. Transport Allowance yearly
₹24,000
3. Annual Bonus ( upto 3% based on company performance)
₹21,000
4. Food, Beverage & Medical Insurance ( Non- Reimburseable )
₹50,000
Skills Required
- 10+ years of experience in facility management, preferably residential real estate
- Ability to set appropriate expectations with tenants
- Strong communication and articulation skills
- Structured, organized, and consistent work approach
- Bachelor's degree in facilities management, real estate, or a related field
- Knowledge of maintenance and repair
- Ability to independently travel to properties within the assigned geographical cluster
- Ability to manage property managers and ground staff, including housekeeping, security guards, electricians, and plumbers
- Ability to handle tenant queries involving repairs, maintenance, check-ins, and check-outs
- Building maintenance experience
- Bike for travel between assigned properties
- Age of 38 years or below
- Male gender
What We Do
Kots is a Bengaluru-based company founded in 2019 that operates as a provider of managed gated rental apartments. Its business is positioned within real estate services and appears to combine residential property operations with technology-enabled functions, as its careers page lists IT Services and Technology roles alongside operations, marketing, accounting, and administration positions. The company recruits through the Kotsrentingprivatelimited career site.
