The Role
Oversee operations, financial performance, service quality, inventory, marketing, and team development across multiple spa outlets. Own cluster-level P&L, optimize revenue, control costs, maintain wellness and brand standards, improve guest satisfaction and NPS, manage escalations, and coach Spa Managers and staff. Collaborate on local promotions, wellness events, partnerships, and seasonal campaigns to increase visibility and footfall.
Summary Generated by Built In
Location: Multiple Locations BARB
Reporting To: Assistant Vice President - Sales
Role Summary
The Cluster Spa Manager is responsible for overseeing the operations, financial
performance, and team management of multiple ODE Spa Wellness outlets within a
designated cluster. This leadership role involves strategic planning, revenue
optimization, ensuring consistent service quality, implementing wellness standards, and
maintaining brand integrity across locations. The role demands a balance of operational
excellence, guest satisfaction, and people development.
Key Responsibilities:
1. Business & Financial Management:
a) Take complete ownership of Profit & Loss (P&L) for all assigned outlets.
b) Analyze revenue reports, control costs, and implement strategies to increase
profitability.
c) Monitor sales performance, identify trends, and drive initiatives to achieve and
exceed revenue targets.
d) Prepare and present timely financial and operational reports to the leadership
team.
2. Operational Excellence:
a) Oversee day-to-day functioning of each spa outlet to ensure seamless guest
experience and adherence to brand standards.
b) Ensure consistent implementation of company SOPs and wellness protocols
across all locations.
c) Conduct regular audits to assess service quality, cleanliness, hygiene, and safety
compliance.
d) Monitor stock and inventory levels, reduce wastage, and ensure timely
procurement.
3. Team Leadership & Development:
a) Lead, coach, and mentor Spa Managers and their teams to maintain high levels
of motivation and performance.
b) Identify training needs and facilitate ongoing skill enhancement programs for
spa staff.
c) Drive a culture of ownership, professionalism, and continuous improvement
across the cluster.
4. Guest Experience & Relationship Management:
a) Foster strong client relationships to enhance guest retention and satisfaction.
b) Monitor and improve Net Promoter Score (NPS) and address any service-
related escalations promptly.
c) Encourage and implement feedback-driven service enhancements.
5. Marketing & Brand Promotion:
a) Collaborate with marketing teams to conceptualize and execute local
campaigns and promotions.
b) Drive visibility and footfall through strategic tie-ups, wellness events, and
seasonal offers.
c) Ensure consistency in visual merchandising, promotional communication, and
brand representation.
Requirements
Key Skills & Competencies:
Multi-unit Spa Operations Management: Ability to efficiently oversee multiple
outlets and align them with business goals.
Leadership & Team Training: Strong mentoring skills with a focus on team growth
and performance.
Strategic & Analytical Thinking: Ability to plan long-term strategies backed by data
and market understanding.
Financial Acumen: Proficiency in budgeting, forecasting, cost control, and revenue
management.
Customer Service Orientation: Passionate about delivering exceptional guest
experiences and handling client relationships with care.
Problem-solving: Quick and effective decision-making in dynamic and service-
oriented environments.
Skills Required
- Experience overseeing multiple spa or wellness outlets and aligning operations with business goals
- Leadership, mentoring, coaching, and team training skills
- Strategic and analytical thinking supported by data and market understanding
- Financial acumen, including budgeting, forecasting, cost control, revenue management, and P&L ownership
- Strong customer service orientation and client relationship management skills
- Quick and effective problem-solving and decision-making in dynamic service environments
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Ode Spa is an Indian wellness spa chain specializing in premium massages, facials, and therapeutic services. The company operates spa outlets across India and focuses on delivering high-quality guest experiences through personalized treatments, customer service, and wellness offerings. Its careers platform lists roles in spa operations, management, food and beverage, and related retail activities, reflecting a broader health, beauty, and hospitality services business.
