Cloud Support Engineer

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role

 Technical and Professional Expertise: 

• 2+ years ‘supporting and/building solutions on AWS

• 2+ years’ experience utilizing a ticket system such as Remedy, ServiceNow.

• Must be comfortable to work on 24/7 Environments (Predominantly on US business hours)

• Excellent English communication Skills

• A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking,

Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.

• A history of successfully managing and operating multi-vendor environments.

• Strong interpersonal skills and expert level relationship management abilities – showcasing the ability to work well with many levels of client engineering and management.

• The ability to function in a team environment and recognize and take on tasks with self-direction.

• Passion to continue learning and expanding your knowledge.

Responsibilities:

• Manage, configure, and troubleshoot customer AWS environments via phone and remote access.

• Build and oversee the day-to-day operation of various engineering solutions including hardware/software support, training, and special projects.

• Provide feedback to management on process improvements and areas of concern.

• Communicate and empathize with customers, peers, team and managers

• Creates and maintains good technical documentation/runbooks based on team standards.

• Be available while on-shift through several different venues – Instant Messaging, phone, emails and any new and acceptable methods of communication as deemed appropriate.

• Strong technical troubleshooting skills, perseverance, and patience

• Track vendor support cases through to problem resolution on production issues.

• Support ongoing efforts in defining best practice policies for all supported products and submitting these into the Knowledge Base.

• The engineer will be expected to develop additional skills in other products as business needs dictate.

• Respond to customer service calls and emails in agreed upon timeframe.

• Manage service tickets that are assigned to your personal and team queue.

• A firm understanding of teamwork and ability to follow all procedures and documentation as defined and provided by management.

• Other duties as assigned.Technology/Area of Specialization:

• Experience with VPC, EC2, RDS, S3, CW, CF, ELB, ASG, EFS, EBS, WAF is mandatory

• Knowledge of RDS, REDSHIFT or other relational and non-relational databases

• Strong knowledge of Linux systems administration

• Troubleshoot complex issues with clients’ cloud infrastructure

• Administer and optimize cloud infrastructure

• Manage cloud infrastructure using infrastructure as code and automated configuration tools

• Embrace security-first, assumed breach methodologies to ensure client compliance and continuously improve client security posture

• Patch cloud infrastructure using a CI/CD pipeline to ensure that all instances are running the most secure software versions with the ability to react quickly to service impacting bugs and changes

• Continuously develop technical skills to gain mastery with the established DevOps toolchain and stay current with new services and technologies

• Experience leveraging DevOps solutions to deploy changes to cloud infrastructure

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information, visit www.presidio.com. 

Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success.

Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs.