Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.
But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.
Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.
Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.
Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.
Job DescriptionCloud Support Engineers are responsible for providing customer-facing technical support for a set of Strategy Products.
This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service.
To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Your Focus:
- Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
- Develop strong relationships with Strategy customers and partners through daily, high-quality interactions via email and screen share sessions
- Find creative and sophisticated solutions to complex or higher-priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams
- Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
- Enhance personal and professional growth by participating in Internal Development Programs
- Work in a strong team environment
Required Experience and Skills
- Complete or in-progress bachelor’s degree, preferably in a technical field (Engineering, Computer Science, or related careers)
- Based in Gran Buenos Aires region, Argentina. Hybrid role.
- Able to support MicroStrategy customers during their working hours between 10 am to 7 pm GMT-3. Availability to work weekends on-call up to twice per quarter.
- Excellent oral and written English communication skills are required (B2 or higher).
- Minimum of 2 years of IT customer service experience / strong customer focus
- Strong knowledge of Windows/Linux System Administration, SQL, and virtualization.
- Working knowledge of Cloud Infrastructure.
- Advanced analytical and troubleshooting skills and experience
- Excellent time management skills to effectively prioritize tasks, handle multiple responsibilities, meet deadlines, and manage competing priorities in a dynamic work environment.
- Knowledge of Python, REST API, Java, or XML/XSL technologies is a plus
- Knowledge of the MicroStrategy Product or similar BI Tools is a plus
- Foundational-level Certifications in AWS, Azure or Google Cloud are nice to have.
The recruitment process includes online assessments as a first step - we send them via e-mail, please check also your SPAM folder.
Skills Required
- Complete or in-progress bachelor's degree (preferably technical)
- Based in Gran Buenos Aires region, Argentina (hybrid role)
- Able to support customers between 10 am to 7 pm GMT-3 and be available for weekends on-call up to twice per quarter
- Excellent oral and written English communication skills (B2 or higher)
- Minimum of 2 years of IT customer service experience
- Strong knowledge of Windows and Linux system administration
- Strong knowledge of SQL
- Strong knowledge of virtualization technologies
- Working knowledge of cloud infrastructure
- Advanced analytical and troubleshooting skills
- Excellent time management and prioritization skills
- Knowledge of Python, REST API, Java, or XML/XSL
- Knowledge of MicroStrategy product or similar BI tools
- Foundational-level certifications in AWS, Azure, or Google Cloud
Microstrategy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microstrategy and has not been reviewed or approved by Microstrategy.
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Equity Value & Accessibility — Equity awards have been expanded globally, increasing the availability of stock as part of total rewards. This broader reach signals a stronger emphasis on equity across locations.
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Leave & Time Off Breadth — Paid parental leave and adoption assistance are provided alongside multi‑week paid vacation, holidays, and sick time. PTO is commonly described as ample, with specifics varying by country and role.
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Retirement Support — A U.S. 401(k) plan with employer match is available, with indications of Roth options in some contexts. This provides a clear baseline of retirement savings support.
Microstrategy Insights
What We Do
MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.
