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Responsibilities
Be a trusted advisor and drive business value through AI Transformation: Create business value With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
As a Copilot Cloud Solution Architect supporting U.S. Intelligence Community customers, you will guide mission and technical leaders from early pilots to secure, sustained, enterprise-wide use of Microsoft 365 Copilot, Copilot Chat, and agents. You will bring deep Exchange expertise across on-premises Exchange Server and Exchange Online, helping customers modernize and govern their messaging environments in hybrid and cloud deployments as a foundation for AI. You will assess readiness across identity, data security, and governance; design adoption and change management plans; and help customers prepare to bring Copilot to both unclassified and classified environments. This opportunity will allow you to build deep expertise in agentic AI and Copilot Studio, shape how the national security community adopts AI, and strengthen your skills as a trusted advisor to senior customer leaders.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.
Drive Customer Success: Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.
Leverage Agentic AI: Use Copilot prompt engineering and Agent-building expertise to drive AI at scale.
Explore growth opportunities: Partner with technical and sales teams to identify opportunities and develop tailored solutions to drive expansion and business value realization.
Accelerate Customer AI Transformation Journey: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use, and learn from others to help accelerate your customer’s AI transformation journey.
Embrace a growth mindset: Act as the voice of the customer by proactively sharing insights, feedback, and success stories to inform internal strategy and execution.
Learn-it-all: Demonstrate a self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build and maintain technical readiness aligned to Customer Success Unit (CSU) priorities and corporate initiatives.
Qualifications
Required/minimum qualifications
government security screening requirements are required for this role. These requirements include,
but are not limited to the following specialized security screenings:
• The successful candidate must have an active U.S. Government Top Secret Clearance with access
to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation
(SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening
requirements are required pre-offer and post-hire for this role. Failure to maintain or obtain the
appropriate U.S. Government clearance and/or customer screening requirements may result in
employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security
clearance to meet federal government customer requirements. You will be asked to provide
clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud
background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due
to citizenship-based legal restrictions. Specifically, this position supports United States federal,
state, and/or local United States government agency customer and is subject to certain
citizenship-based restrictions where required or permitted by applicable law. To meet this legal
requirement, citizenship will be verified via a valid passport, or other approved documents, or
verified US government Clearance
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 4+ years of relevant experience, or equivalent experience
- Active U.S. Government Top Secret clearance with access to Sensitive Compartmented Information based on a Single Scope Background Investigation with polygraph
- Ability to meet Microsoft, customer, and government security screening requirements
- U.S. citizenship verification due to citizenship-based legal restrictions
- Pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter
- Bachelor's degree plus 8+ years of relevant experience, or master's degree plus 6+ years of relevant experience, or equivalent experience
- 4+ years of customer-facing experience
- 4+ years working on technical projects
- Technical cloud certification, such as Azure, Amazon Web Services, Google Cloud, or security certifications
- 3+ years architecting, deploying, or administering Microsoft 365 workloads at enterprise scale, including Exchange Server, Exchange Online hybrid environments, SharePoint Online, Teams, and Entra ID
- Hands-on experience enabling Microsoft 365 Copilot or Copilot Chat
- Experience preparing enterprises for Copilot through data security and governance, including Microsoft Purview sensitivity labeling, data loss prevention, SharePoint permissions, oversharing remediation, and access controls
- Experience leading customer-facing workshops, adoption plans, and change management with business and technical decision makers
Microsoft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.
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Healthcare Strength — Medical, dental, and vision coverage is described as comprehensive, with U.S. plans covering preventive care at 100% and limiting annual out-of-pocket costs. Mental-health counseling, employee assistance, and wellbeing resources are also emphasized.
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Parental & Family Support — Parental leave, family-caregiver leave, childcare assistance, and family concierge services are highlighted as core elements. These supports are presented alongside parenting and family-planning resources.
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Leave & Time Off Breadth — Vacation, holidays, and flexible work schedules are emphasized, with generous time-away policies noted. Leave options extend beyond standard vacation to include caregiver and parental programs.
Microsoft Insights
What We Do
At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.
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