Cloud Services Analyst I

We're HCSS. We're a software company based in Sugar Land, TX and we provide innovative solutions for the construction industry that helps streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service, while providing a great life for our employees. With this mission at the forefront of everything we do, we're recognized as a pioneer and leader in our market and nominated the "Best Companies to Work for in Texas" 16 years in a row.
WHO WE NEED:
We're currently looking for a Cloud Services Analyst, as we look to expand our fully-managed Hosting Services. This position requires a certain level of experience supporting applications and Server administration. The ideal candidate needs to have experience working with multiple customers in a fast paced environment, Ideal candidates need to fill most or all of the following attributes:

• 1+ years of experience supporting desktop applications in a hosted environment.
• 1+ years of experience working with Remote Desktop Services, Citrix, Cloud Desktops or similar, and virtualization. Infrastructure Certifications required.
• 1+ years of experience managing SQL databases including queries and basic scripting.
• Have experience around change management processes and software lifecycle.
• Ability to communicate with internal and external clients.
• Ability to identify business needs and prioritize based on type requirement.
• Has earned or is in the process of earning a Infrastructure Certification (i.e. CompTIA Security+, Microsoft Certified Azure Administrator Associate, Cisco CCNA Routing and Switching, etc.)

WHAT YOU'LL DO:

• Lead time-sensitive projects with minimal guidance and on time completion every time
• Communicate well with customers and internal teams providing troubleshooting direction and escalated-issues support to internal & external customers.
• Have an aptitude for teaching and coaching others, ability to develop quality training materials and documents for Tier 1 support teams including internal and customer facing knowledge base content.
• Be a logical thinker, clear communicator and highly organized. Without being bureaucratic, you will have very high regard for change management processes, compliance and security standards.
• Become a SME for policies and processes around Cloud Hosting services in our organization.
• Have a strong desire to understand the root cause and details of systems, and applications supported.
• Have excellent knowledge of Windows Servers, SQL, Active directory and Remote Desktop Apps. Infrastructure Certifications are highly preferred.

BENEFITS & PERKS:
Part of our mission statement is to provide a great life for our employees. We believe that happy employees make for a better company, so we take care of them. Here are a few of the perks we offer:

• Flexibility for you to work in-office, remote or hybrid.
• Medical and Dental Premiums.
• On-site amenities including covered basketball court, soccer field, 200-meter track, etc.
• 401K with match.
• Tuition reimbursement.
• And more!